YUJUN LAO

MISSISSAUGA,ON

Summary

Graduated from University of Toronto (B.A. in Economics & Cinema Studies, 2024), with hands-on experience in client enrollment, course coordination, and customer communications. Native in Mandarin and Cantonese, fluent in English. Skilled in Microsoft Office and committed to completing the Canadian Securities Course (CSC) within six months. Excited to bring strong interpersonal and organizational skills to a Personal Banking Associate Trainee role at TD Bank.

Work History

Assistant to the Director

Private Music Education & Training Institution

04.2023 - 07.2023

Assisted the supervisor with enrolling students and managing registrations, helping to increase new student enrollments for both summer and regular courses.
Coordinated course scheduling and sent reminders to parents, ensuring organized course scheduling and timely student attendance.
Communicated with parents after every two class to provide progress updates and feedback, strengthening trust in teachers and the institution.
Supported tuition renewal and client communications, improving student retention and overall customer satisfaction.
Collaborated with teaching staff to streamline daily operations and enhance overall institutional efficiency.

Education

Bachelor of Arts -

University of Toronto

Toronto

06-2024

Skills

Languages: Fluent in both Mandarin & Cantonese; Professional working proficiency in English
Technical: Microsoft Word, Excel, PowerPoint; Data entry and reporting

Certifications: Canadian Securities Course (CSC) – to be completed within 6 months of joining
Soft Skills: Demonstrates strong customer service orientation, effectively meets client needs, and excels in adaptability and teamwork

Languages

English

Professional Working

Chinese (Cantonese)

Native or Bilingual

Chinese (Mandarin)