Yuanlei Tong
North York,ON
Summary
Hello, I’m Yuanlei Tong, a second-year BBA student at the Schulich School of Business. I have a passion for business and enjoy reading about management and organization. Over the past year, I participated in various business case competitions and actively networked with professionals, which deepened my understanding of the diverse aspects of the business field. This summer, I completed an internship at BMO, where I gained valuable insights into the banking environment. I am excited to apply my skills and further develop them to the next level.
Overview
2
2
years of professional experience
Work History
BMO GIC Department
Bank of Montreal
05.2024 - 09.2024
- Answered calls related to GIC inquiries from customers.
- Encountered and effectively resolved unexpected questions.
- Reviewed an average of 30+ GIC applications per day.
- Boosted customer loyalty by providing targeted profit rates, incentives, and rewards programs.
- Assessed diverse customer needs to ensure requirements were met.
- Met with customers in person to deliver personalized assistance.
- Adapted quickly to new information and collaborated with BMO Canada to address customer inquiries.
Barista - Trainer & Promotion Sales Associate
CoCo Fresh Tea & Juice
12.2023 - 04.2024
- Memorized daily promotions and effectively promoted them to customers, resulting in increased overall sales.
- Took customer orders through apps and in-store, resolving issues and meeting their requirements.
- Helped maintain a clean and organized workspace to ensure optimal productivity and safety.
- Fostered a welcoming atmosphere by greeting customers and taking their orders with a focus on high satisfaction.
- Managed lines and crowds during busy periods to provide efficient service.
- Trained new employees on how to make 20+ drinks from the menu and introduce them to the company concept.
Part-Time Librarian
Heritage Wood Secondary School
09.2022 - 04.2023
- Organized and catalogued books, materials, and documents for efficient library management.
- Researched and sourced new materials to keep the library collection organized.
- Ensured accuracy and accessibility of library shelves to support the system’s functionality.
Education
BBA -
York University - Schulich School Of Business
Toronto, ON05.2027
High School Diploma -
Heritage Wood Secondary School
Port Moody, BC06.2023
Skills
- Adaptable & Creative
- Conflicts & Problem Solving
- Team Building & Management
- Fluent in both English and Mandarin
GPA
- First Year University Courses Average GPA 76%
Extracurricular Activities
- Thrive Case Competitor - Downtown Toronto at KPMG
- Prosper Vancouver Case Competitor - UBC Sauder
- Halloween Party Organizer & NPC - CA Ontario Volunteer Party
- Organizer of Earthquake Donations for Turkish Victims - Heritage Wood Secondary School
- Multicultural Club Host - Heritage Wood Secondary School
Timeline
BMO GIC Department
Bank of Montreal
05.2024 - 09.2024
Barista - Trainer & Promotion Sales Associate
CoCo Fresh Tea & Juice
12.2023 - 04.2024
Part-Time Librarian
Heritage Wood Secondary School
09.2022 - 04.2023
BBA -
York University - Schulich School Of Business
High School Diploma -
Heritage Wood Secondary School
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