Yuliia Kilimnik

• Fostered a collaborative environment among key channel partners by initiating regular networking events, facilitating knowledge exchange, and strengthening relationships.
• Delivered informative presentations at industry events aimed at promoting company products as well as attracting prospective channel partners.
• Drove revenue growth by identifying untapped verticals within existing partner networks, enabling focused expansion efforts.

AWARDS: One of the Best Projects of the Year Award.

ACHIEVEMENTS:

• Achieved yearly targets, managed to win new projects in the new sales territories, built strong relationships with VP- and C-suite leaders of partner and customer companies.

• Managed accounts of the new and existing customers, onboarded them, worked to transform the partners needs to successful projects. Increased revenue with effective partner recruitment, training, and management.

AWARDS: Operational Excellence Award, 100% Club Award.

ACHIEVEMENTS:

• Co-established a new process of partner interview & onboarding in the assigned territories. This saved up to 30% of the time spent on the same process before.
• Organized training sessions for 100+ channel partners on new products or services. Led 30+ webinars. Presented at 20+ live events.

• Was the first point of contact for Premier customers of Microsoft.
• Developed and managed emergency response plans for their critical situations.
• Leveraged internal resources to resolve the customer queries, provided the customers and internal stakeholders with executive summaries.

• Managed 20+ employees on shifts, distributing, organizing tasks, managing schedule, resolving issues. Played an essential role in achieving company goals through strategic planning alongside upper management during regular meetings.

ACHIEVEMENTS:

• Organized a motivating competition for the support agents after the necessary staff cuts, which resulted in reaching 100% of monthly targets and uniting the teams after a serious decrease in the results.
• Increased conversion rate by 50% on average.

• Enhanced customer satisfaction by developing and implementing effective support policies and procedures.

AWARDS:

The Best QA results for Resolving a Problematic Case; The Best Employee Using a Creative Approach; The Best Issue Resolution.