Yoyo Yang
Delta,Canada
Summary
Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need.
Overview
6
6
years of professional experience
Work History
Senior associate
PenguinPickUp
Vancouver, Canada
04.2023 - 05.2025
- Received, labeled, and properly stored incoming packages, ensuring accurate inventory placement and efficient workflow
- Helped customers ship/return any packages
- Checking IDs and giving out packages to customers
- Opening and closing duties (making sure store is clean)
- Responding to emails and phone calls to answer any inquiries
- Checking sales and customers satisfactory score
Shift leader
Coco Fresh Tea and Juice
Burnaby/Richmond, Canada
10.2021 - 06.2023
- Opening and closing duties
- Stocktaking and recording inventory
- Preparing drinks and making toppings and ingredients (kitchen duties)
- Maintaining the overall cleanliness and tidiness of work areas
- Developed capability of working as a team player and an individual
Sales associate
Aritzia Warehouse
Vancouver, Canada
08.2022 - 09.2022
- Efficiently folded and organized clothing
- Guided customers around to exceed their expectations
- Developed capability of working as a team player and an individual
- Cleaned up store, getting ready to open and closing
Crew trainer
McDonald's
Vancouver, Canada
05.2019 - 08.2022
- Interact with customers to handle complaints in a professional manner
- Trained new crew members on proper procedures
- Worked together with team to ensure overall customer satisfaction
Education
Diploma - MLA
Vancouver Career College
Surrey, BC03.2024
Associate of Science Degree - Biology
Langara College
Vancouver, BC05.2023
High school or equivalent -
Windermere Secondary School
Vancouver, BC06.2021
Skills
- Fast-paced environment adaptability
- Professional demeanor
- 5 years customer service experience
- Strong stamina for active shifts
- Team collaboration and independent work ethic
- Bilingual customer service expertise
- Fluent in English, Mandarin, and Cantonese
- Stock organization
References
References available upon request.
Timeline
Senior associate
PenguinPickUp
04.2023 - 05.2025
Sales associate
Aritzia Warehouse
08.2022 - 09.2022
Shift leader
Coco Fresh Tea and Juice
10.2021 - 06.2023
Crew trainer
McDonald's
05.2019 - 08.2022
Diploma - MLA
Vancouver Career College
Associate of Science Degree - Biology
Langara College
High school or equivalent -
Windermere Secondary School
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