Yovin Kunniah
EDMONTON,ALBERTA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Hinduja Global Solutions
Windsor, Ontario
06.2024 - Current
- Ensured exceptional customer service to guarantee high levels of customer satisfaction.
- Provided prompt assistance to customers via various communication channels such as phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Elementary School Educator
Maheshwarnath Government School
01.2022 - 01.2024
- Coached, motivated, counseled and guided students in learning
- Designed lesson plans, conducted class lectures, graded assignments and maintained students' discipline
- Participated in staff meetings, Parent Teachers meetings and discussed students' performances and disciplines
- Demonstrated an ability to work with mixed-ability students and resolved unforeseen problems in classes.
Personal Trainer
Dan & Jay fitness Center
01.2022 - 01.2024
- Responsible of good running of the gym
- Responsible of orientation for new comers
- Train and coach personally clients to achieve their fitness goals.
Technical Advisor Agent
Concentrix for Apple
10.2021 - 01.2022
- Handled incoming customer calls efficiently and promptly
- Successfully addressed technical difficulties with apple devices
- Offered extra guidance to customers and aided in the setup of devices.
Salesman
Northstar Hyundai
06.2021 - 10.2021
- Develop buyers by keeping good rapport with previous and new customers; also by suggesting trade-ins; respond to inquiries; recommend sales campaigns and promotions
- Qualify buyers by understanding their interests and requirements; matching requirements and interests to various models, etc
- Close sales by overcoming objection(s); complete sales or purchase contracts; explain provisions; offer services, warranties and financing; collect payment and deliver automobile.
Elementary School Educator
Maheshwarnath Government School
01.2020 - 06.2021
- Coached, motivated, counseled and guided students in learning
- Designed lesson plans, conducted class lectures, graded assignments and maintained students' discipline
- Participated in staff meetings, Parent Teachers meetings and discussed students' performances and disciplines
- Demonstrated an ability to work with mixed-ability students and resolved unforeseen problems in classes.
Education
Diploma in Educational Management -
Mauritius institute of Education
Mauritius06.2023
Certificate in Personal Fitness Coach -
WABBA
05.2023
Diploma in Education -
Mauritius Institute of Education
Mauritius08.2017
Advanced Certificate in Education -
Mauritius Institute of Education
Mauritius09.2013
Teacher's Certificate in Education -
Mahatma Gandhi Institute
Mauritius02.2005
High School Diploma -
10.2002
Skills
- Bilingual
- Decision-making, negotiation leadership skills
- Committed to quality and excellence
- Order Fulfillment
- Computer proficiency with MS Word, Excel, PowerPoint, Outlook and Internet
- Ability to work independently and in a team
- Loading and unloading
- Able to lift and carry 50lbs
- Attention to Detail
- Driving license G
Additional Information
British council Mauritius, 03/01/18
Languages
- English
- French
Timeline
Customer Service Representative
Hinduja Global Solutions
06.2024 - Current
Elementary School Educator
Maheshwarnath Government School
01.2022 - 01.2024
Personal Trainer
Dan & Jay fitness Center
01.2022 - 01.2024
Technical Advisor Agent
Concentrix for Apple
10.2021 - 01.2022
Salesman
Northstar Hyundai
06.2021 - 10.2021
Elementary School Educator
Maheshwarnath Government School
01.2020 - 06.2021
Diploma in Educational Management -
Mauritius institute of Education
Certificate in Personal Fitness Coach -
WABBA
Diploma in Education -
Mauritius Institute of Education
Advanced Certificate in Education -
Mauritius Institute of Education
Teacher's Certificate in Education -
Mahatma Gandhi Institute
High School Diploma -
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