Youssef Zahabi
Laval,QC
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Sales Associate
Banana Republic
Laval, QC
05.2022 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Recommended accessories and complementary purchases to boost revenue.
- Alerted customers to upcoming sales events and promotions.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased business sales utilizing [Product or Service] knowledge.
Cashier/Clerk
Uniprix
Laval, QC
06.2021 - 05.2022
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Processed customer refunds and exchanges according to established guidelines.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Tallied cash drawer at beginning and end of each work shift.
- Created price tags and merchandise signs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Reviewed new promotions and monitored price changes.
- Worked closely with shift manager to solve problems and handle customer concerns.
Fast Food Worker
Tim Hortons
Laval, QC
07.2020 - 07.2021
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Suggested complementary items to orders to boost sales.
- Trained newly hired employees on routine tasks and customer service.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Reduced customer wait times by quickly operating customer window and sales register.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
Education
High School Diploma -
Collège Letendre
Laval, QC 09.2015 - 06.2020
No Degree - Social Sciences
Vanier College
Saint-Laurent, QCSkills
- Stocking and replenishing
Timeline
Sales Associate
Banana Republic
05.2022 - Current
Cashier/Clerk
Uniprix
06.2021 - 05.2022
Fast Food Worker
Tim Hortons
07.2020 - 07.2021
High School Diploma -
Collège Letendre
09.2015 - 06.2020
No Degree - Social Sciences
Vanier College
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