Nicholas McIntosh
North York,Canada
Summary
Motivated team player, experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations, while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational, and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
2
2
years of professional experience
Work History
Sales Associate
Home Hardware
Parry Sound, Ontario
05.2025 - 07.2025
- Assisted customers in selecting hardware and home improvement products.
- Maintained product displays to ensure an appealing shopping environment.
- Was responsible for covering cashiers when they required a break.
- Assisted receiving staff in processing, recording, and shipments.
- Helped receive staff offloading trucks, as well as receive inventory.
- Handled store matters involving changing inventory quantities, creating SKU numbers, and applying UPCs.
- Handled the creation, the cancellation of customer orders, and holds.
- Was responsible for ensuring customer orders, where foiled, as well as notifying customers of their orders' arrival.
- was responsible for cutting keys, mixing paint
- Trained several employees on all aspects of the store
General Helper
M and M Heating and Cooling
North York, ON
07.2023 - 05.2025
- Maintained a clean and organized work area.
- Maintained equipment and inventory of supplies, storing and disposing of materials properly.
- Received daily instructions from supervisors, and performed necessary tasks to assist workers.
Customer Service Representative
Farm Boy
Toronto, ON
06.2023 - 08.2024
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Performed data entry tasks accurately and promptly.
- Addressed customers courteously, using suitable methods and problem-solving skills.
- Assisted with training and mentoring new team members.
- Developed positive relationships with customers through friendly interactions.
- Completed inventory and sales floor-related tasks with efficiency and quality.
- Adhered to company policies and procedures while providing superior service.
Education
Business Accountancy
Humber Polytechnic
Toronto, ON08-2026
HIGH SCHOOL DIPLOMA -
Harbord Colligate Institute
Toronto, ON06.2024
Skills
- Stocking and replenishing
- Store maintenance
- Stock management
- Critical thinking
- Product promotion
- Quality assurance controls
- Stocking and replenishing
- Store maintenance
- Stock management
- Critical thinking
- Product promotion
- Quality assurance controls
Timeline
Sales Associate
Home Hardware
05.2025 - 07.2025
General Helper
M and M Heating and Cooling
07.2023 - 05.2025
Customer Service Representative
Farm Boy
06.2023 - 08.2024
Business Accountancy
Humber Polytechnic
HIGH SCHOOL DIPLOMA -
Harbord Colligate Institute
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