Youssef Outair
Milton,ON
Summary
Results-oriented professional with extensive experience in customer service and residential real estate. Proven track record of consistently exceeding client expectations by prioritizing their needs and ensuring utmost satisfaction. Skilled at managing diverse client portfolios while cultivating new business opportunities. Possesses strong communication and interpersonal skills, essential for building lasting relationships and fostering trust. Committed to delivering exceptional service and driving positive outcomes in every interaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Real Estate Representative
Landmax Realty
01.2022 - Current
- Delivered tailored advice and expert solutions to clients during the estate settlement process
- Resulted in increased client satisfaction and retention
- Reviewed and corrected incoming documents, maintaining 100% accuracy and legal compliance, thereby enhancing data quality and user experience
- Researched market trends to provide clients with precise property valuations and investment options, leading to a boost in client confidence and decision-making
- Enhanced client satisfaction by effectively addressing and resolving client inquiries, ensuring loyalty
- Implemented process improvements to enhance operational efficiency and improve the overall client experience
- Cultivated and maintained strong relationships with a diverse client base, providing tailored financial advice and solutions to meet individual client needs
- Assisted first-time homebuyers in navigating the complexities of purchasing a property, fostering long-term relationships built on trust and professionalism.
- Negotiated favorable contract terms for clients, ensuring their best interests were represented in real estate transactions.
Financial Advisor
Scotiabank
09.2019 - 11.2021
- Developed comprehensive financial plans, including investment strategies, retirement planning, and risk management
- Advised clients on a range of financial products including mutual funds, registered and non-registered plans, and insurance products
- Ensured all activities complied with financial regulations and internal policies, effectively managing risk
- Actively contributed to team success through participation in training sessions, coaching, and collaborative problem-solving
Education
Certificate - Real Estate
Humber College
01-2022
BBA - Finance, General
Sheridan College
01.2019
Skills
- Financial Planning
- Client management
- Comparative market analysis
- Team Collaboration
- Business Development
- Solution selling
- Sales strategy
Accomplishments
- Increased client base by 50% through personal referrals.
- Generated more than $80,000 in sales revenue in 2023.
- Completed over 100 successful real estate transactions.
Certification
- Data Analytics, BrainStation
- Canadian Investment Fund Course, IFSE Institute
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Real Estate Representative
Landmax Realty
01.2022 - Current
Financial Advisor
Scotiabank
09.2019 - 11.2021
Certificate - Real Estate
Humber College
BBA - Finance, General
Sheridan College
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