Youssef Mouna
Valleyview
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Whitefox Entreprises Ltd O/a Subway
09.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Reduced food waste by 10% with better portion control and inventory tracking
Food Service Supervisor
Whitefox Entreprises Ltd O/a Subway
11.2022 - 08.2024
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Kept guest and work areas clean, organized, and sanitized per established standards.
Leader Transit
RAM Handling (Royal air Maroc), Mohammed V airport
01.2017 - 12.2021
- Transit and accommodation team leader, manage an international correspondence area.
- Prepare the vouchers for meals and hotels.
- Special customer treatment VIP.
Team Leader Passage
RAM Handling (Royal air Maroc), Mohammed V airport
01.2012 - 01.2017
- Oversee day-to-day team's operation and performance.
- Solve problems in case of irregularity.
- Lead, teach, onboard and evaluate new agent.
Customer Service Agent
Atlas Multiservice (Royal air Maroc), Mohammed V Airport
01.2010 - 01.2012
- Check in passengers and their luggage.
- Ensure the registration, information and boarding of passengers.
- Take care of welcoming passengers and dealing with any problems.
Education
High School Diploma -
ElMassira AlKhadra High School
Casablanca07.2005
Professional training - Personnel Administration
Office of Vocational Training And Employment OFPPT
Casablanca07.2010
Bachelor's degree - Economics and Management
Hassan II University
Casablanca07.2009
Skills
- Customer service
- Team leadership
- Conflict resolution
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Assistant Manager
Whitefox Entreprises Ltd O/a Subway
09.2024 - Current
Food Service Supervisor
Whitefox Entreprises Ltd O/a Subway
11.2022 - 08.2024
Leader Transit
RAM Handling (Royal air Maroc), Mohammed V airport
01.2017 - 12.2021
Team Leader Passage
RAM Handling (Royal air Maroc), Mohammed V airport
01.2012 - 01.2017
Customer Service Agent
Atlas Multiservice (Royal air Maroc), Mohammed V Airport
01.2010 - 01.2012
High School Diploma -
ElMassira AlKhadra High School
Professional training - Personnel Administration
Office of Vocational Training And Employment OFPPT
Bachelor's degree - Economics and Management
Hassan II University