Microsoft 365
Youssef EL Hajjouji
Swing Manager
Ottawa,ON
Summary
Diligent Shift Manager organized in handling materials, counting stock and distributing items. Flexes smoothly between different back-end and customer-facing requirements. Learns quickly, manages time well and stays calm under pressure.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Swing Manager
McDonald's
Ottawa, ON
05.2023 - Current
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Limited portion sizes and used garnishes to control food costs.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
Crew Member
McDonald's
Ottawa, ON
05.2022 - 05.2023
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept kitchen, counter and dining areas cleaned and stocked.
Baker
Tim Hortons
Ottawa, ON
05.2022 - 11.2023
- Resolved customer concerns with positive approach and constructive strategies.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Sports Advisor
Decathlon
Ottawa, ON
07.2021 - 01.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
College Diploma - Business Administration
La Cité College
Ottawa, ON 01.2022 - 04.2023
Skills
Staff supervision
Cost controls
Strategic planning
Self-Motivated
Operations management
Shelving of products
Stock management
Software
Google sites
Facebook ads
Timeline
Swing Manager
McDonald's
05.2023 - Current
Crew Member
McDonald's
05.2022 - 05.2023
Baker
Tim Hortons
05.2022 - 11.2023
College Diploma - Business Administration
La Cité College
01.2022 - 04.2023
Sports Advisor
Decathlon
07.2021 - 01.2022