YOUSSEF ELABSSY
Pharmacy Technician Assistant
Ottawa,Canada
Summary
Results-driven Administrative and Operations Professional with over 12 years of progressive international experience supporting business operations, program coordination, client services, procurement, supply chain, import/export operations, healthcare administration, and business systems. Recognized for improving operational performance through process optimization, digital transformation initiatives, and strong stakeholder engagement. Proven ability to coordinate multiple priorities, manage vendor relationships, support organizational objectives, and deliver exceptional customer service in fast-paced environments. Hands-on experience with SAP ERP, Kroll Pharmacy Management System, Microsoft Office Suite, accounting software, inventory management systems, and business process improvement.
Overview
2
2
Languages
18
18
years of professional experience
Work History
Pharmacy Technical Assistant
Ultra Care Compounding Pharmacy
Ottawa, Ontario
10.2024 - Current
- Improved inventory management processes supporting operational efficiency.
- Assisted in developing inventory tracking solutions.
- Supported pharmacy e-commerce administration.
- Trained new laboratory employees on pharmacy procedures.
- Participated in preliminary employee interviews before HR review.
- Deliver exceptional customer and patient service.
- Process prescriptions while maintaining confidentiality and regulatory compliance.
- Utilize Kroll Pharmacy Management System to support daily pharmacy operations.
- Support medical billing, documentation, and inventory management.
- Coordinate inventory replenishment and stock optimization.
- Collaborate with pharmacists to improve workflow efficiency.
Systems Analyst & Operations Coordinator
Mahwar Maras Trading Establishment
Saudi Arabia
11.2021 - 05.2024
- Led digital transformation initiatives that contributed to significant business growth.
- Improved operational workflows and business efficiency.
- Strengthened relationships with international suppliers and customers.
- Coordinated international procurement and import/export activities.
- Coordinated international Import & Export Operations from purchase order through delivery.
- Managed communications with overseas suppliers and manufacturers.
- Coordinated procurement activities and supplier negotiations.
- Managed export documentation and shipping requirements.
- Processed invoices and financial documentation using accounting software.
- Supported inventory planning and operational coordination.
- Resolved customer issues while maintaining excellent service standards.
- Collaborated with cross-functional teams to improve business performance.
Sales & Operations Coordinator
Abdullah Hashim Industrial Gases & Equipment Co.
Saudi Arabia
12.2008 - 01.2013
- Managed strategic relationships with multinational industrial customers.
- Supported business growth through effective account management.
- Successfully utilized SAP ERP to improve operational efficiency.
- Utilized SAP ERP daily for quotations, sales orders, inventory inquiries, and customer transactions.
- Managed key corporate accounts including Saudi Aramco, Schlumberger, and BJ Services.
- Prepared commercial quotations and customer documentation.
- Coordinated activities between procurement, logistics, warehouse, and finance departments.
- Managed customer collections and accounts receivable.
- Delivered outstanding client service while supporting operational excellence.
Education
Bachelor - Management Information Systems (MIS)
University of Petra
JordanSkills
- SAP ERP
- Kroll Pharmacy Management System
- Microsoft Excel
- Microsoft Outlook
- Accounting Software
- Inventory Management Systems
- Digital Marketing
- E-Commerce Administration
- Reporting & Documentation
LANGUAGES
Arabic — Native
English — Professional Working Proficiency
Timeline
Pharmacy Technical Assistant
Ultra Care Compounding Pharmacy
10.2024 - Current
Systems Analyst & Operations Coordinator
Mahwar Maras Trading Establishment
11.2021 - 05.2024
Sales & Operations Coordinator
Abdullah Hashim Industrial Gases & Equipment Co.
12.2008 - 01.2013
Bachelor - Management Information Systems (MIS)
University of Petra
CAREER HIGHLIGHTS
- More than 12 years of progressive international professional experience.
- Canadian healthcare experience.
- Strong experience using SAP ERP.
- Experience with Kroll Pharmacy Management System.
- International supplier coordination and vendor management.
- Import & Export Operations.
- Digital transformation and business process improvement.
- Employee training, onboarding, and recruitment support.
- Inventory management and operational planning.
- Strong client relationship management.
- Experience working with Saudi Aramco, Schlumberger, and BJ Services.
- Eligible to work in Canada through 2028.
CORE COMPETENCIES
- Program Coordination
- Administrative Support
- Operations Management
- Project Coordination
- Client Services
- Vendor Management
- Stakeholder Relations
- Procurement
- Import & Export Operations
- SAP ERP
- Kroll Pharmacy Management System
- Inventory Management
- Employee Training
- Recruitment Support
- Business Process Improvement
- Digital Transformation
- Reporting & Documentation
- Scheduling & Planning
- Problem Solving
- Team Collaboration