Christian Buzan
Vaughan,Canada
Summary
I’m a technical professional with experience owning documentation, systems, and processes across both enterprise IT and non-technical operating environments. I’ve led the creation and maintenance of centralized knowledge bases, documented complex systems and AI-assisted workflows, and worked closely with engineers and developers to ensure documentation reflects how systems actually operate in practice.
In my current role, I manage full-scale restoration projects end to end while also acting as the technical lead for internal systems. I designed and implemented a company-wide SharePoint platform, replaced outsourced technology and web services with in-house solutions, and created clear, practical documentation for teams with little to no technical background. My strength is translating complex technical concepts into usable guidance that drives adoption, consistency, and operational efficiency.
Overview
10
10
years of professional experience
Work History
Technical Systems Lead/Project Manager
Restorex Contracting
Toronto, Ontario
09.2024 - Current
- Manage full lifecycle restoration projects from award through closeout, including budgeting, scheduling, invoicing, billing, subcontractor coordination, and on-site team management.
- Serve as primary liaison with engineers, consultants, and internal stakeholders to coordinate scope, technical requirements, and deliverables.
- Took ownership of all internal technical systems, replacing outsourced software, web, and marketing vendors with
in-house solutions. - Designed and deployed a company-wide SharePoint platform, standardizing documentation, permissions, and
workflows across the organization. - Authored and maintained internal process documentation and system guides, including AI-assisted workflows, tailored for non-technical construction and field teams.
- Implemented automation and scripting solutions used daily for reporting, task tracking, and operational efficiency.
- Led web design, SEO-driven marketing initiatives, and visual design in-house while maintaining active project delivery
responsibilities.
Senior Application Support Analyst
FGF Brands Inc.
Toronto, Ontario
12.2020 - 09.2024
- Owned the creation and maintenance of a centralized ServiceNow knowledge base supporting 40+ business-critical applications across IT, operations, and manufacturing teams.
- Authored and maintained hundreds of internal knowledge articles documenting system workflows, operational processes, and real-world system behavior.
- Partnered with software engineering, DevOps, and SAP ERP teams during bi-weekly sprint cycles, documenting release changes, RFCs, and post-deployment processes.
- Supported SAP Crystal Reports used across 10 production plants, documenting report logic, validation steps, and QA procedures to ensure data accuracy and reliability.
- Contributed to internal application improvements using JavaScript, HTML, CSS, and SQL, improving usability while ensuring documentation stayed aligned with system functionality.
- Participated in DevOps initiatives including testing, UAT, and go-live activities, helping reduce post-release issues and improve adoption of system changes.
- Built automated reporting workflows and supporting documentation using Power Automate, enabling multiple teams to independently track workloads and quality metrics.
- Mentored and trained 5 interns, accelerating onboarding and improving consistency in documentation and support practices.
Web Developer
WebSimple TO
Toronto, Ontario
01.2019 - 01.2021
- Designed and delivered dozens of client websites and landing pages for small businesses, translating business requirements into clear, functional web solutions.
- Implemented payment and scheduling functionality using JavaScript, HTML, and CSS, supporting client booking and transaction workflows.
- Applied SEO best practices to site structure and content, improving search visibility and inbound traffic for client sites.
- Worked directly with 20+ non-technical clients to gather requirements, explain technical decisions, and iterate based on feedback.
- Managed ongoing site updates and client support, maintaining clear communication and documentation to ensure smooth handoffs and updates.As a web developer at WebSimple, I played a pivotal role in creating impactful landing pages tailored to the unique needs of small businesses. These pages were designed to attract and engage potential customers.
- Utilizing my expertise in web development technologies such as JavaScript, HTML, and CSS, I implemented payment structures and scheduling systems for clients.
- Through strategic search engine optimization (SEO) techniques, I ensured that the websites ranked higher in search engine results, thereby maximizing online exposure.
- I took charge of collecting and managing customer feedback, promptly addressing any issues or concerns raised by clients. I fostered positive relationships with customers and upheld the reputation of the company as a provider of exceptional service.
Sales Manager
iDetail
Toronto, Ontario
01.2016 - 01.2018
- Recruited, trained, and managed a sales team of 5 representatives, setting performance targets and providing ongoing coaching.
- Oversaw day-to-day operations including scheduling, payroll coordination, and sales lead management.
- Produced regular sales reports and analyzed performance data to identify high-ROI areas and optimization opportunities.
- Optimized sales routes and resource allocation, improving team efficiency and close rates.
- Helped drive consistent monthly revenue of approximately $22,000, contributing directly to company growth.
Education
Bachelor of Science - Computer Science
York University
Toronto, ON01.2021
Skills
- Azure
- Bootstrap
- C#
- CSS
- DevOps
- Excel
- Figma
- Git
- HTML
- JavaScript
- Office 365 suite
- PowerBI
- PowerShell
- React
- ReactJS
- SAP ERP
- ServiceNow admin/development
- SharePoint
- SQL
- Visual Studio
- API documentation
- SharePoint management
- Automation solutions
- Process documentation
- Project management
- Document design
- Technical illustration
- Technical writing
- Application integration
- Technical documentation
- Automation scripting
Timeline
Technical Systems Lead/Project Manager
Restorex Contracting
09.2024 - Current
Senior Application Support Analyst
FGF Brands Inc.
12.2020 - 09.2024
Web Developer
WebSimple TO
01.2019 - 01.2021
Sales Manager
iDetail
01.2016 - 01.2018
Bachelor of Science - Computer Science
York University