Youssef Abdelhadi
Ottawa,Canada
Summary
Dynamic and professional individual with a proven track record in the hospitality and sales sectors, particularly as a Restaurant Shift Manager at McDonald's. Skilled in persuasive communication and Microsoft Excel to drive operational efficiency and consistently exceed sales targets. Experienced in mentoring teams and fostering strong customer relationships, ensuring high-quality service delivery and adherence to health standards.
Overview
2
2
years of professional experience
Work History
Sales Representative
Alarm Guard Services (Master Authorized ADT bt Telus dealer)
11.2022
- Presenting Telus Smart Home protection systems (including police, fire, and medical alerts) and Telus Telecommunication solutions to customers
- Providing clients with guidance and recommendations on home automation and protection options
- Quickly identifying customers' needs and implementing effective strategies to address them with confidence and efficiency
- Cultivating relationships with colleagues to create a positive and innovative work environment within the Security and Mobility Team
Cook 2
SSP CANADA
07.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Manager
Mcdonald's
05.2023 - 06.2024
- Oversee daily operations within the restaurant
- Train and supervise restaurant staff
- Assign tasks to ensure efficient workflow
- Address customer concerns and handle complaints
- Maintain high levels of customer satisfaction
- Monitor and manage the restaurant's financial performance
- Ensure compliance with McDonald's policies and standards
- Implement and enforce safety protocols
- Maintain food quality and enforce quality control measures
- Evaluate employee performance and provide feedback
- Conduct performance reviews and support professional development
- Coordinate shift transitions and monitor staffing levels
- Manage inventory levels and order supplies as needed
- Provide ongoing training and development opportunities for employees
- Counting Everyday Restaurant's Earnings and Loss
Education
Bachelor of Science - Forensic Psychology
Carleton University
Ottawa, ON04-2027
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Languages
English
Full Professional
Interests
- Coding and Programming
- I have a passion for photography and editing photos
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Web Development and Design
- Swimming
- Blogging/Vlogging
Timeline
Cook 2
SSP CANADA
07.2024 - Current
Manager
Mcdonald's
05.2023 - 06.2024
Sales Representative
Alarm Guard Services (Master Authorized ADT bt Telus dealer)
11.2022
Bachelor of Science - Forensic Psychology
Carleton University
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