Yousef Obaide Alawasi
Summary
Dynamic Customer Service Representative with a proven track record at Soldiers AA, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Recognized for efficiently handling escalated calls and improving customer satisfaction by addressing concerns promptly, showcasing strong organizational skills and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Soldiers AA
03.2016 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor Of Economics - Mathematical And Quantitative Economics
Carleton University
Ottawa, NoneSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Stocking
- Organized
Languages
Arabic
Native or Bilingual
English
Full Professional
Chilean Spanish
Professional Working
Timeline
Customer Service Representative
Soldiers AA
03.2016 - 05.2025
Bachelor Of Economics - Mathematical And Quantitative Economics
Carleton University
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