Youjin Nam
Toronto,ON
Summary
Proven Barista and Server with a track record of enhancing customer satisfaction at La Boheme and other venues. Adept at fostering positive guest experiences through friendly demeanor and efficient service. Skilled in operating espresso machines and managing high-volume orders, demonstrating both hard (Smart Serve certified) and soft (team collaboration) skills. Achieved consistently high customer satisfaction scores.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
La Boheme
06.2024 - 12.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista
Zagmachi
03.2024 - 12.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
Server
Nolbu
02.2022 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Shibui Sushi Restaurant
08.2023 - 08.2024
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Barista
Royal Coffee House
11.2023 - 05.2024
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Barista
Yonge&Eligible Cafe
08.2022 - 02.2023
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Barista
The Cups
10.2021 - 02.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
Associate of Science - Computer Programming
Centennial College of Applied Arts And Technology
Scarborough, None01-2026
Skills
- Friendly and outgoing
- Cash handling
- Latte art
- Team player
Languages
English
Professional Working
Korean
Native or Bilingual
Certification
- Safe Food Handling Certificate - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Barista
La Boheme
06.2024 - 12.2024
Barista
Zagmachi
03.2024 - 12.2024
Barista
Royal Coffee House
11.2023 - 05.2024
Server
Shibui Sushi Restaurant
08.2023 - 08.2024
Barista
Yonge&Eligible Cafe
08.2022 - 02.2023
Server
Nolbu
02.2022 - 12.2024
Barista
The Cups
10.2021 - 02.2022
Associate of Science - Computer Programming
Centennial College of Applied Arts And Technology
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