Youcef Hadoukou
Edmonton,AB
Summary
Trilingual customer service and sales professional with over six years of experience in fast-paced, client-facing environments. Skilled in managing multilingual customer interactions, resolving complex issues, and supporting daily operations with strong technical aptitude. Recognized for delivering high-quality customer support, maintaining exceptional satisfaction ratings, and enhancing customer experiences through effective communication and problem-solving skills. Seeking a role that leverages language proficiency and customer handling expertise to drive measurable business value while collaborating with teams to achieve targets and uphold high standards.
Overview
8
8
years of professional experience
Work History
Customer Service Associate / Barista
Second Cup Canada
Edmonton, AB
11.2025 - Current
- Delivered high-quality customer service in a high-volume environment
- Managed cash and card payments accurately
- Resolved customer concerns professionally to maintain satisfaction and repeat business
- Maintained cleanliness, safety, and hygiene standards under pressure
Customer Service Representative / Store Supervisor
Tech & Mobile Store
Algiers
01.2018 - 01.2025
- Provided daily customer support and personalized service in a retail tech environment
- Explained products, plans, and services; handled after-sales support
- Managed inventory, merchandising, and store organization
- Supervised daily operations and assisted in training new staff
- Built long-term customer relationships and handled conflict resolution
Education
Barbering
Canada School of Barbering
Edmonton04-2024
Audio-visual
Algiers College of Audiovisual
Algiers03-2022
Skills
- Multilingual client support
- Client retention strategies
- Sales support and product education
- Effective escalation management
- Transaction handling
- Digital tool proficiency
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 3 in the development of online marketing agency.
Languages
English
Full Professional
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Customer Service Associate / Barista
Second Cup Canada
11.2025 - Current
Customer Service Representative / Store Supervisor
Tech & Mobile Store
01.2018 - 01.2025
Barbering
Canada School of Barbering
Audio-visual
Algiers College of Audiovisual
Target Roles
- Customer Support Representative
- Multilingual Client Success
- Leasing Agent
- Inside Sales Representative
- Property Management Assistant