Yoselyn Ziccardi

• Assisted clients booking international travel arrangement and other related reservations

• Developed publicity and marketing in Canva projects, and handle in social media like Instagram.

• Managed touristic packages

• Searched destinations, arranged travel, hotel and transportation bookings

• Tailored itineraries to meet customers needs and build stronger client relationships

• Launched new products and services with thorough market research, leading to increased revenue growth.

· To hand complaints, requests, and feedback in a professional and courteous manner.

· Manager on duty on weekend

· Supervised VIP zone and customer service.

· Developed highly empathetic client relationships and exceeding service goals

· Ensure compliance with company policies and procedures.

· Managed a proactive quality assurance program.

· Oversee all operations, including front office staff, and ancillary operation staff.

· To provide excellent service to the guests, exceeding their expectations and satisfying their needs and wants.

• Hired and trained new employees, demonstrating best methods for serving clients and guests.