Tammy Shaw
Managment
Prince George,BC
Summary
Dynamic manager with a proven track record at Dollarama, excelling in team leadership and customer service. Spearheaded initiatives that enhanced operational efficiency and elevated customer satisfaction. Skilled in strategic planning and conflict resolution, fostering a high-performing team culture while optimizing inventory management and driving cost-saving measures.
Overview
13
13
years of professional experience
8
8
Warehouse Operations
Work History
Manager
Dollarama
Prince George, BC
04 2018 - Current
- Directed daily operations to ensure adherence to safety and quality standards.
- Designed and executed comprehensive training programs for new staff to boost productivity.
- Evaluated inventory levels to enhance stock management practices.
- Managed team schedules to ensure optimal coverage during peak hours.
- Spearheaded initiatives to elevate customer service standards and enhance overall satisfaction.
- Executed cost-saving initiatives that optimized operational workflows.
- Orchestrated interdepartmental communication to enhance collaboration and operational efficiency.
- Facilitated performance reviews, delivering constructive feedback and strategic guidance to enhance team member development.
- Directed and inspired employees to enhance productivity and engagement in work activities.
- Executed various tasks efficiently within designated timeframes.
- Cultivated a professional, organized, and safe environment for employees and patrons.
- Elevated customer satisfaction by promptly resolving disputes and maintaining open communication channels.
- Mediated staff member conflicts by actively listening to concerns and facilitating constructive dialogue.
- Enhanced team performance through diligent monitoring of daily activities and proactive mentoring of team members.
- Facilitated cross-training initiatives to enhance team agility and overall performance.
- Managed cost control initiatives to ensure business operations remained within budget.
- Cultivated and sustained strategic relationships with customers and suppliers through proactive account development.
- Cultivated a robust company culture emphasizing employee engagement, collaboration, and continuous learning.
- Enhanced safety protocols to ensure secure working environments for employees.
- Spearheaded development and execution of strategic plans and performance metrics to achieve departmental goals.
- Cultivated high-performing teams by implementing strategic recruitment, onboarding, and talent development initiatives.
- Implemented comprehensive process improvement initiatives to optimize resource management and reduce operational costs.
- Guided junior team members in career development, cultivating a pipeline of future leaders.
- Directed inventory management processes to optimize stock levels and minimize waste.
- Implemented stringent quality control procedures to enhance product quality and reduce customer complaints.
- Optimized team productivity through implementation of agile methodologies, resulting in streamlined project completion.
- Directed cross-functional teams to accomplish project objectives, enhancing collaboration and innovation.
- Established customer feedback mechanisms to enhance strategic planning and decision-making processes.
- Enhanced employee morale and minimized turnover by developing and implementing a comprehensive rewards and recognition program.
- Led transition to remote work initiatives, ensuring business continuity and prioritizing employee safety.
- Spearheaded collaboration with IT department to upgrade technology infrastructure.
- Facilitated professional development programs for staff to enhance performance and skill sets.
- Cultivated positive customer relations by proactively addressing issues and executing effective corrective measures.
- Assisted in setting team priorities. Supported schedule maintenance. Monitored team performance to ensure alignment with goals.
- Assessed employee performance and delivered constructive feedback to enhance skill development.
- Exhibited professionalism by remaining composed while addressing dissatisfied or irate customers.
- Managed opening and closing procedures while overseeing shift transitions to ensure operational efficiency.
- Spearheaded recruitment, interviewing, and hiring processes while establishing a mentoring program to enhance employee engagement.
- Established clear targets and objectives, ensuring effective communication among team members.
- Optimized staffing levels during peak periods by developing employee schedules and tracking attendance.
- Leveraged industry expertise and analytical skills to address customer concerns and enhance loyalty.
- Defined performance objectives for employees and delivered constructive feedback on strategies to achieve those targets.
- Facilitated organization and supervision of assignments to enhance operational excellence.
- Oversaw budget management and resource allocation to enhance productivity and profitability.
- Facilitated training sessions for personnel on equipment maintenance and ensured active participation in skill development exercises.
- Fostered positive relationships with colleagues to enhance workplace morale.
- Formulated comprehensive plans aligned with overarching guidance and strategic direction.
- Established ambitious performance targets for employees to enhance organizational success.
Hotel Front Desk Clerk
Gramas Inn
Prince George, BC
03.2013 - 03.2017
- Oversaw front desk operations to ensure seamless check-in and check-out experiences.
- Facilitated guest inquiries by delivering exceptional customer service and support.
- Managed room assignments and reservations through property management systems.
- Facilitated training sessions for new staff on front desk procedures and customer interaction protocols.
Education
Manual Bookkeeping -
CVTC
Prince George, BC2018
Computerized Office Administration -
CVTC
Prince George, BC2018
High School Diploma -
John McGinnis
Prince George, BC06.2014
Skills
Customer service
- Packaging and labeling
- Cleaning and organizing
- Warehouse safety
- Attention to detail
- Warehouse operations
- Unpacking merchandise
- Receiving and processing shipments
- Inventory management
- Health and safety regulations
- Multitasking and organization
- Verbal and written communication
- Basic computer proficiency
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Goal setting
Documentation and reporting
Relationship building
Strategic planning
Operations management
Cross-functional teamwork
Customer relationship management (CRM)
Performance management
Staff development
Shift scheduling
Sales techniques
Policy implementation
Conflict resolution
Schedule preparation
Sales management
Workforce management
Performance evaluations
Expectation setting
Emergency response
Clear communication
Safety procedures
Employee onboarding
Coaching and mentoring
Work prioritization
Policy and procedure development
Inventory management
Recruiting and interviewing
Vendor management
Disciplinary techniques
Teamwork and collaboration
Effective communication
Problem resolution
Adaptability and flexibility
Positive attitude
Attention to detail
Multitasking
Problem-solving
Multitasking Abilities
Excellent communication
Organizational skills
Team development
Work Planning and Prioritization
Hiring and training
Managing operations and efficiency
Customer relationship management
Training and development
Staff training
Employee coaching and mentoring
Scheduling and coordinating
Professional and courteous
Negotiation and conflict resolution
Good judgment
Active listening
Interpersonal relations
Schedule management
Employee development
Problem-solving aptitude
Languages
English
Native or Bilingual
Timeline
Hotel Front Desk Clerk
Gramas Inn
03.2013 - 03.2017
Manager
Dollarama
04 2018 - Current
Manual Bookkeeping -
CVTC
Computerized Office Administration -
CVTC
High School Diploma -
John McGinnis