Yordy Muñoz
Saint-Jean-sur-Richelieu,QC
Summary
Driven and attentive Restaurant Server from Cubanacan Agency, adept in elevating guest experiences through exceptional service prioritization and a keen ability to anticipate customer needs. Excelled in boosting sales and customer satisfaction by leveraging strong communication skills and menu memorization. Proven track record in resolving complaints and enhancing customer loyalty, contributing significantly to team success.
Overview
9
9
years of professional experience
Work History
Restaurant Server
Cubanacan Agency
06.2015 - 05.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Diploma - Certificación En Servicios Gastronómicos
Formatur Hotel And Tourism School
Varadero ,Cuba06.2019
Skills
- Customer Satisfaction
- Order Taking
- Organization
- Guest service
- Cleaning and sanitizing
- Menu Memorization
- Service prioritization
- Professional Appearance
- Food inspection
- Food Running
Languages
Spanish
Native or Bilingual
English
Professional Working
French
Elementary
Dutch
Elementary
Timeline
Restaurant Server
Cubanacan Agency
06.2015 - 05.2024
Diploma - Certificación En Servicios Gastronómicos
Formatur Hotel And Tourism School
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