Yong Shil Hwang
Richmond Hill
Summary
Dynamic Customer Service Representative with a proven track record at The Hudson's Bay, excelling in complaint resolution and relationship building. Leveraged critical thinking and active listening to enhance customer satisfaction, consistently achieving high service quality. Expert in POS systems, adept at adapting to fast-paced environments while promoting products effectively.
Overview
1
1
Certification
Work History
Customer Service Representative
The Hudson's Bay
09.2025 - Current
- Assisted customers with product inquiries, ensuring accurate information delivery.
- Processed transactions efficiently while maintaining a high level of customer satisfaction.
- Resolved customer complaints promptly, focusing on effective communication and problem-solving skills.
- Collaborated with team members to enhance service quality and streamline operations.
- Adapted quickly to changing store environments and customer needs during peak hours.
- Maintained knowledge of current promotions and sales to provide informed recommendations.
Education
Associate of Arts -
Centennial College of Applied Arts And Technology
Scarborough, Ontario06-2000
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Conflict resolution
- Complaint handling
- Appointment scheduling
- Administrative support
- Customer relationship management (CRM)
- Technical support
- Live chat support
- Assertiveness
- Staff education and training
- Service standard compliance
- Product promotion
- Brand representation
- Quality assurance controls
- Escalation management
- POS systems expert
- Computer proficiency
- Product knowledge
- Team development
- Customer satisfaction measurement
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Collaborated with team of 7-8 in the development of promotion project
- Achieved project by completing present with accuracy and efficiency.
- Achieved daily basic work through effectively helping with others
Languages
Korean
Native or Bilingual
Certification
- CPD Interpreter Certificate Alison 2025
- Certificate of Home Stager 2016
- Certificate of Beauty Adviser 2012
Interests
- Volunteer Work
- Community Cleanup
- Getting involved in local advocacy groups to promote positive change in the community
Timeline
Customer Service Representative
The Hudson's Bay
09.2025 - Current
Associate of Arts -
Centennial College of Applied Arts And Technology
Achievement of the year 2019, 2020
Act Spotlight Award , Standing Ovation.
Achievements of project of sales