Yonda Kim London
Edmonton,Alberta
Summary
At the Jean Tweed Centre, I enhanced front desk operations by streamlining client intake and scheduling, demonstrating exceptional organization and communication skills. My proactive approach resolved client issues effectively, fostering a welcoming environment and improving efficiency.
Overview
10
10
years of professional experience
Work History
Receptionist and Intake Manager
Jean Tweed Centre
03.2006 - 09.2015
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved client problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Diploma - Social Service Worker
George Brown College
Toronto, ON04.2007
Diploma - Assaulted Women And Children Counselor Advocated
George Brown College
Toronto, ON04.2006
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
Languages
English
Full Professional
Accomplishments
Fountain Gate Bible College Ghana Eastwood Anaba Ministry 2019-2021
Biblical Foundation of Christian Leadership
Pastoral Counseling
Marriage and Family Counseling
Ministerial Ethics
World Prayer Center
Marriage &Relationship Seminar, World Prayer Center Ghana 2021
Basic Counseling Training Seminar, Eleos Counseling Consult, Ghana 2020
Care and Counseling
Crisis Care and Counseling
Managing Emotions
Conflict Resolution and Third-Party Mediation
Humber College 2011
Foundations of Crisis Intervention
Toronto Hostel Training Centre 2013
Acquired Brain Injury
Mental Health Overview
Ontario HIV and Substance Use Training Program
Suicidal Overview
Crisis Line Representative, Rape Crisis Center of Peel 24hrs crisis line 2006-2011.
Six months Training
Deescalating suicidal calls
Deescalating rape victims calls
Deescalating multiple crisis calls
Referrals and ongoing counseling Support
Timeline
Receptionist and Intake Manager
Jean Tweed Centre
03.2006 - 09.2015
Diploma - Social Service Worker
George Brown College
Diploma - Assaulted Women And Children Counselor Advocated
George Brown College
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