Yonas Degefa
Edmonton,AB
Summary
Dynamic Resident Manager with a proven track record at Mainstreet, excelling in tenant relations and maintenance coordination. Successfully managed over 300 units, enhancing tenant satisfaction through effective issue resolution and communication. Trained new managers, ensuring high standards in property management and fostering teamwork for optimal operational efficiency.
Overview
2
2
years of professional experience
Work History
Resident Manager
Mainstreet
Edmonton, A,B
02.2023 - Current
- Managed daily operations of residential properties, ensuring tenant satisfaction and safety.
- Coordinated maintenance requests and oversaw timely completion of repairs.
- Facilitated communication between residents and property management for effective issue resolution.
- Created weekly reports on property status, maintenance needs, and tenant feedback.
- Managed over 300 suits plus commercial units
- Trained new resident managers on the proper procedures.
- Collected rent from tenants in a timely manner and tracked late payments accordingly.
- Provided customer service and responded to tenant inquiries regarding maintenance, rent payments, or other issues.
- Maintained accurate records of all rental agreements, leases, and tenant information.
- Coordinated with contractors for needed repairs or renovations on the property.
Education
Diploma - Sports Management
Concordia University Edmonton
Edmonton, None06-2019
Skills
- Tenant relations
- Issue resolution
- Communication skills
- Maintenance coordination
- Complaint handling
- Teamwork and collaboration
Timeline
Resident Manager
Mainstreet
02.2023 - Current
Diploma - Sports Management
Concordia University Edmonton
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