Lisa Schaer
Vancouver,Canada
Summary
Dedicated and versatile professional with proven managerial and administrative skills. As an adept communicator, I excel in data entry and have a deep commitment to detail-oriented work. Characterized by my friendly demeanor and a strong work ethic, I am eager to contribute to your team. Well-grounded resident manager bringing 10-year background negotiating and preparing legal documents relating to tenant occupancy, designing and implementing effective marketing initiatives and responding to tenant concerns. Hard working team player possessing excellent problem analysis and resolution talents. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills.
Overview
1
1
Certification
Work History
Resident Manager
BOARDWALK
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
- Conducted thorough background checks on prospective tenants to minimize risks associated with delinquency or lease violations.
- Managed daily operations, ensuring smooth functioning of the residential complex.
- Collaborated with vendors for cost-effective services, negotiating contracts to secure optimal pricing on maintenance tasks.
- Organized community events that fostered resident engagement, promoting a strong sense of camaraderie among neighbors.
- Advertised on internet ad forums and obtained potential residents through lead generation.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
Resident Manager
WOODSMERE HOLDINGS
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
Property Management Assistant
WESTURBAN DEVELOPMENTS LTD
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
Administrave Assistant
SPRING FINANCIAL
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Pet Care Worker/Cashier
PETSMART
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated equipment and machinery safely to prevent accidents.
- Performed general housekeeping and cleaning tasks.
Property Administrator
WESTURBAN DEVELOPMENTS LTD
- Managed lease agreements, ensuring timely renewals and accurate documentation.
- Negotiated contracts with vendors, securing the best possible pricing for property services and supplies.
- Increased tenant satisfaction by promptly addressing maintenance issues and providing exceptional customer service.
- Collaborated with maintenance teams to schedule routine inspections and repairs, maintaining a high standard of property upkeep.
- Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
Peer Support Worker
COAST MENTAL HEALTH FOUNDATION
- Participated in ongoing training opportunities to stay current on best practices in mental health support services.
- Improved client well-being by sharing personal experiences, coping strategies, and resources in a relatable manner.
- Built trusting relationships with family members of clients, offering guidance on how to best support their loved ones during the recovery process.
- Strengthened staff knowledge of peer support principles by conducting educational workshops and serving as a role model for colleagues.
- Elevated the overall quality of peer support services by adhering to ethical guidelines, maintaining professional boundaries, and continuously seeking opportunities for personal growth.
Personal Real Estate Assistant
SELF-EMPLOYED
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Coordinated appointments to show marketed properties.
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
MLS Customer Service
CHILLIWACK AND DISTRICT REAL ESTATE BOARD
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Collaborated with team members to improve overall response times and service quality.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
Housing Services Administrator
Entre Nous Femme Housing Society
11.2023 - 03.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Collected, validated, and distributed information to employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Education
Three Hills
Rosebud
New York
Skills
- MICROSOFT EXCEL
- CUSTOMER SERVICE
- PROPERTY MANAGEMENT
- TRAUMA INFORMED
- CRITICAL THINKING
- COMPLETED PRACTICUM
- COMMUNICATIONS MANAGEMENT
- FINANCIAL STATEMENTS
- CASH REGISTER
- PEER SUPPORT
- DATA ENTRY
- SOCIAL MEDIA
- REAL ESTATE
- COORDINATING
- CLEANLINESS
- SPREADSHEETS
- ANIMAL HYGIENE
- MENTAL HEALTH
- SAFETY COMPLAINT
- FAIR HOUSING REGULATIONS
- PROPERTY MANAGEMENT
- CRITICAL THINKING
- TENANT RELATIONS
- DECISION-MAKING
- RELATIONSHIP BUILDING
- TENANT AND EVICTION LAWS
- PROPERTY SHOWING
Languages
English
Native or Bilingual
Personal Information
- Date of Birth: 09/30/80
- Nationality: Canadian/Swiss
- Driving License: Full
- Marital Status: Married
Hobbies and Interests
- THEATRE
- WALKING
- ANIMALS
- TRAVEL
References
References available upon request
Certification
PEER SUPPORT WORKER
Timeline
Housing Services Administrator
Entre Nous Femme Housing Society
11.2023 - 03.2024
Resident Manager
BOARDWALK
Resident Manager
WOODSMERE HOLDINGS
Property Management Assistant
WESTURBAN DEVELOPMENTS LTD
Administrave Assistant
SPRING FINANCIAL
Pet Care Worker/Cashier
PETSMART
Property Administrator
WESTURBAN DEVELOPMENTS LTD
Peer Support Worker
COAST MENTAL HEALTH FOUNDATION
Personal Real Estate Assistant
SELF-EMPLOYED
MLS Customer Service
CHILLIWACK AND DISTRICT REAL ESTATE BOARD
Three Hills
Rosebud
New York