Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Yolanda Delgado

Anaheim

Summary

Currently, I am a student in an ABA-approved Paralegal Studies program at Santa Ana College, where I am gaining a strong foundation in legal principles and practices. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in invoicing and schedule management.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

The Pest Group
Anaheim
01.2025 - Current
  • Manage invoicing through QuickBooks and Coupa systems.
  • Schedule service routes, and coordinate daily operations.
  • File and organize service paperwork and customer records.
  • Input job data into PestPac for tracking and reporting.
  • Provide administrative support to the office and field teams.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Coordinated communication between staff, clients, and vendors for project updates.

Receptionist/Office Coordinator

Iron Work Industries
Santa Ana
11.2016 - 11.2019
  • Greeted and assisted visitors, ensuring professional and courteous service
  • Answered and directed phone calls, took messages, and relayed information
  • Coordinated office operations, supplies, and maintenance
  • Performed administrative tasks: data entry, filing, document prep
  • Managed schedules for office personnel
  • Handled invoicing duties using QuickBooks

Receptionist

Santa Ana Insurance
Santa Ana
11.2015 - 11.2016
  • Processed insurance payments and tax documents
  • Organized and filed client paperwork
  • Performed data entry and answered client calls
  • Maintained confidentiality and accuracy in documentation

Education

Certificate - ABA-Approved Paralegal StudiesCertificate

Santa Ana College
06-2024

High School Diploma -

Loara High School
06.2008

Skills

  • 60 WPM
  • Bilingual: fluent in English and Spanish
  • Experienced in Paychex payroll system and PestPac
  • Experience in Microsoft Office, QuickBooks, Word, Excel, and PowerPoint
  • Familiar with LexisNexis
  • Invoicing management
  • Data entry

Volunteer Experience

  • Santa Ana College Community Legal Information, Resource, and Referral Clinic, Provided community outreach and assistance in directing the public to legal services
  • Expungement Clinic at Santa Ana College, Assisted attorneys during a dismissal (expungement) clinic, - Prepared paperwork and declarations for 45 clients, - Helped facilitate 79 livescans for legal evaluations

Timeline

Administrative Assistant

The Pest Group
01.2025 - Current

Receptionist/Office Coordinator

Iron Work Industries
11.2016 - 11.2019

Receptionist

Santa Ana Insurance
11.2015 - 11.2016

Certificate - ABA-Approved Paralegal StudiesCertificate

Santa Ana College

High School Diploma -

Loara High School

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Yolanda Delgado