YOLANDA ZAVALA
Administrative Clerk
Anaheim
Summary
Detail-oriented administrative professional with extensive experience in maintaining accurate records and managing various office tasks efficiently. Strong organizational skills and keen attention to detail facilitate effective handling of daily administrative duties, ensuring seamless support for team operations. Proficient in office software and document management systems, contributing to enhanced productivity and streamlined processes. Committed to delivering high-quality results with minimal supervision, driven by a service-oriented mindset and a focus on accuracy.
Overview
33
33
years of professional experience
1
1
Certification
2
2
Languages
Work History
Clerk III
PYLUSD
09.2016 - Current
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Verified documents for correctness, integrity, and alignment with established guidelines.
- Performed receptionist duties for students, faculty, and general public.
- Addressed inquiries and delivered information on routine standards, procedures, and programs.
- Maintained detailed files and records to facilitate consistent information retrieval. Ensured organization of diverse records, promoting effective information management practices.
- Coordinated storing, and distribution of supplies and materials essential to designated function.
- Organized reservations and appointments.
- Operated standard office machines.
- Processed and prepared deposits promptly, contributing to cash flow management. Maintained detailed account ledgers for clarity in financial reporting. Handled purchase orders to optimize procurement processes.
- Complied with education code and IRS regulations relevant to ASB accounting practices. Contributed to money collection efforts to enhance cash flow. Executed preparation of receipts, daily deposits, and postings to financial ledgers.
- Reviewed and analyzed computer-based data and reports to ensure validity. Prepared disbursement orders and verified invoices, acquiring essential approvals. Secured necessary approvals for all transactions to maintain compliance.
- Managed financial files and generated reports, enhancing overall fiscal tracking. Conducted data entry to maintain updated records across multiple platforms.
- Assembled all registration documentation and alerts.
- Assisted in the training of other clerical staff and student assistants.
- Performed related duties as assigned.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Site Clerk
SAUSD
09.2011 - 05.2016
- Executed diverse receptionist and clerical tasks including data entry and keyboarding according to established routines and defined policies in office management.
- Conducted extensive clerical duties encompassing data entry, typing, filing, photocopying, faxing, verification, and documentation of information on multiple records.
- Served as receptionist and greeter for administrators, students, staff, and public. Answered inquiries regarding office standards, procedures, and programs. Greeted visitors, parents, and students in person and over the phone. Provided assistance and information to enhance visitor experience.
- Assisted school office manager by managing student attendance and related office tasks. Accurately entered daily corrections to attendance records and ensured timely updates. Maintained comprehensive student record files, including class schedules and proficiency test results. Protected confidentiality of student records while ensuring data integrity.
- Assisted in health office operations by delivering first aid and managing medication for students. Ensured all student health records were complete, promptly informing school nurse of critical health conditions. Executed temperature checks and basic blood sugar readings for student evaluations. Sustained a hygienic and organized health office environment.
- Drafted and typed routine letters, reports, requisitions, and school bulletins using rough notes or verbal cues. Verified documents for accuracy and compliance with established protocols. Created lunch tickets and checks following departmental procedures and specifications.
- Managed collection, collation, and distribution of materials, rosters, memos, and informative packets. Sorted mail for efficient distribution to relevant departments. Supported supply chain operations by ordering, receiving, and maintaining inventory of materials.
- Took detailed minutes at meetings for future reference. Ensured proper operation of office machinery such as personal computers, typewriters, copiers, and fax machines. Provided support as school office manager when necessary to enhance administrative efficiency.
- Supported high-quality standards via active involvement in quality control inspections and thorough documentation of results.
- Streamlined communication processes, effectively resolving issues between workers and management personnel.
- Enhanced accuracy in project progress reports by meticulously documenting daily activities onsite.
- Supported efforts to limit cost overruns with thorough oversight of expenditures versus budget allocations.
Superior Court Clerk I, II
Superior Court or Orange County
01.2007 - 01.2009
- Examined legal documents for correctness, sufficiency of information and conformance with legal filing procedures; referenced related fees as necessary; reviewed legal correspondence and determined appropriate processing; prepared reports concerning legal filing activity.
- Managed the logistical functioning and flow of courtroom activities; answered procedural questions orally and in writing; notified bailiff or courtroom assistants of any actions that may adversely affect courtroom security; maintained orderly appearance of courtroom and assigned work areas.
- Attended trials, hearings and conferences; took and entered minutes of court actions, motions, dispositions, etc. into case management systems; operated electronic recording equipment to audio record proceedings, as required. Identified, maintained, tagged, marked and stored all exhibits; obtained signed receipts for exhibits that are withdrawn or released.
- Administered oaths to witnesses and others concerned with the case, as required; recorded defendants' pleas to charges court findings; requests interpreter and/or court reporter services; requests special equipment when needed; calculates and collects jury and reporter fees.
- Prepared, maintained and distributed court calendars; prepared commitments, orders, judgments, abstracts and rulings; and researched various codes and rules.
- Acted as liaison between the court, the public, attorneys, and county agencies; followed up on specific cases; answered courtroom phones and responded to inquiries from various parties.
- Maintained the program database and researched, prepared and presented reports.
- Shared and learned assigned courtroom procedures and processes; provided guidance, assistance, mentoring to other clerks with information, resources and tools regarding various courtroom assignments; assisted with training employees and may act as a relief clerk.
- Attended and participated in professional group meetings; stayed abreast of new trends and innovations in the field of law and court operations to include new procedures, legislation, and code books.
- Provided assistance to attorneys and court personnel in courtroom
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Increased court efficiency by processing legal documents and maintaining accurate case records.
Data Entry Technician, Attorney Clerk I
Orange County District Attorney’s Office
06.2000 - 05.2006
- Assign and manage TrackKRS access and user accounts; maintain the TracKRS network files and file system.
- Data entry of cases, bulletins and resource information; update bulletin information; maintain the TracKRS library, archives and organization of the TracKRS Unit
- Enter ViCAP cases into the FBI ViCAP computer; scan images, crime scene photos, mug shots, fingerprints, documents, etc., for linking to appropriate case file; update activity related to murder case due to diligence on the TracKRS database
- Update activity related to SABRE cases and Pre Filing Case Reviews on DNA cases
- Update relevant D.O.J. SHOP information onto TracKRS
- Take minutes at Review Committee Meetings.
Attorney Clerk I
Orange County District Attorney’s Office
09.1999 - 06.2000
- Covered receptionist
- Ordered evidence from proper agencies
- Transcribed tapes, logged files, ordered rap sheets and processed SERNA motions.
- Municipal Court
Information Processing Technician
Orange County District Attorney’s Office
03.1998 - 09.1999
- Transcribed tapes
- Typed reports
- Translated transcripts and used teletype.
- Bureau of Investigations
Office Technician
Orange County District Attorney’s Office
01.1997 - 03.1998
- Typed reports for investigators
- Established and maintained relations with the public
- Entered complaint letters into a database
- Translated documents that would be presented to the public.
- Major Fraud
Manager
Golden West Pool & Spa Care
03.1993 - 12.1996
- Provided customer support via phone
- Coordinated work site schedules to optimize resource allocation and project timelines
- Prepared end-of-the month accounting statistics
- Covered the office in owner’s absence.
- Answered phones
- Handled office operations during owner's absence
Education
High School Diploma -
Tulare Western High School
Tulare, California01-1992
Skills
Data entry
Document verification
Customer service
Multitasking
Team collaboration
Record keeping
Telephone etiquette
Certification
Interpreter
Timeline
Clerk III
PYLUSD
09.2016 - Current
Site Clerk
SAUSD
09.2011 - 05.2016
Superior Court Clerk I, II
Superior Court or Orange County
01.2007 - 01.2009
Interpreter
01-2006
Data Entry Technician, Attorney Clerk I
Orange County District Attorney’s Office
06.2000 - 05.2006
Attorney Clerk I
Orange County District Attorney’s Office
09.1999 - 06.2000
Information Processing Technician
Orange County District Attorney’s Office
03.1998 - 09.1999
Office Technician
Orange County District Attorney’s Office
01.1997 - 03.1998
Manager
Golden West Pool & Spa Care
03.1993 - 12.1996
High School Diploma -
Tulare Western High School