Yolanda Hernandez
Galt
Summary
I am seeking a Patient Service Representative IIII position that utilizes my experience and training with upward mobility to enhance my career goals and to become a contributing member to that organization.
Overview
10
10
years of professional experience
Work History
PSRIII
Point West PM&R Therapies UC Davis Health
08.2023 - Current
- Excellent customer service in healthcare.
- Organized and established priorities for own work within stated guidelines, responded flexibly to changes in priorities, and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
- Knowledge of practices, protocols related to medical office procedures, medical terminology, appointments, medical records, insurance verification, cashiering, billing.
- Assist PSR manager in reconciling the registration error; 14 day, 7 day, and billing workqueques.
- Filing, maintaining logs in alphabetical, chronological, and numerical order.
- Knowledge of all pertinent laws, regulations, guidelines on governing medical records, confidentiality, privacy, and provision to others, including HIPPAA.
- Skilled in operating electronic mail, spreadsheets, word processing, medical office management, scheduling, template maintenance, maintenance of demographic and insurance information.
- Knowledge of health care insurance systems, MediCal, Medicare, HMO, PPO, county funded coverage, workers' compensation, obtain and track authorizations, appoint patients, create referrals for consultations, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.
- Work independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- ACD phones, answering phones and triaging phone calls.
- Worked well in a team setting, providing support and guidance.
- Manage time efficiently in order to complete all tasks within deadlines.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Prove successful working within tight deadlines and a fast-paced environment.
- Organize and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Critical thinking to break down problems, evaluate solutions and make decisions.
- Develop and maintained courteous and effective working relationships.
- Identify issues, analyze information and provide solutions to problems.
- Passionate about learning and committed to continual improvement.
- Work effectively in fast-paced environments.
- Cross-train existing employees to maximize team agility and performance.
- Maximize performance by monitoring daily activities and mentoring team members.
PSR II
Ambulatory Care Float Pool UC Davis Health
12.2021 - 07.2023
- Ambulatory Operations
- Point of contact for front desk; Insurance Verification, Medical Records, Check In/Out
- Cashiering, Billing, UCD Policies and Protocols related to Medical Office Procedures
- Knowledgeable in healthcare insurance systems: Medi-Cal, MediCare, HMO, PPO
- Workmen’s Compensation
- Phoned/faxed various insurance companies to obtain and track authorizations for pending referrals
- Maintained medical records for UC Davis Rocklin GI Specialty PCN Clinic
- Scheduled appointments from EPIC/EMR Workqueue for several PCN Clinics: UC Davis
- Health Spine Center, UC Davis Health Urology, UC Davis Folsom and Roseville Eye
- Centers.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Managed patient registration process, confirming data accuracy and completeness.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Filed and maintained patient records in accordance with HIPAA regulations.
PSRI
Ambulatory Care Float Pool UC Davis Health
12.2020 - 12.2021
- I Float Pool Per Diem
- Ambulatory Operations
- Assisted in symptom screening and provided PPE supplies to patients, staff, and visitors
- Guided patients to the correct department for their appointments
- Communicated with clinic departments as needed
- Assisted patients in locating wheelchairs for patient use.
Administrative Assistant
UC Davis Medical Center
06.2013 - 10.2020
- Acted as the Human Resources Faculty Coordinator of Recruitment and provided administrative support to the department
- Managed the UC Davis Post-Baccalaureate Consortium Program, analyzed and evaluated data, and developed spreadsheets to track contracts and projects
- Provided high-level executive and administrative support to neonatology and pediatric cardiology
- Provided administrative and analytical support to the Director and Assistant Director of
- Government Community Relations Department
- Studied and performed research on employment laws and immigration laws
- Acted as the primary point of contact with all local, state and federal branches of government and coordinated elected officials’ visits to the health system.
Education
GED -
Skills
- KEYSKILLSEXPERIENCE
- Fluent in Spanish
- Self-Directed
- Troubleshooting
- Recruit Database
- EMR Database
- Project Management
- Conflict Resolution
- Data Collection
- Management
Languages
Spanish
Native or Bilingual
Timeline
PSRIII
Point West PM&R Therapies UC Davis Health
08.2023 - Current
PSR II
Ambulatory Care Float Pool UC Davis Health
12.2021 - 07.2023
PSRI
Ambulatory Care Float Pool UC Davis Health
12.2020 - 12.2021
Administrative Assistant
UC Davis Medical Center
06.2013 - 10.2020
GED -
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