Yohannes Tesfou
Calgary
Summary
Dynamic and results-oriented professional with strong leadership skills, honed as a Receptionist Supervisor at Ag Massage Company. Expert in customer service and task delegation, I successfully enhanced client satisfaction and streamlined operations. Proven ability to train teams and manage complex scheduling, ensuring efficient service delivery and fostering positive client relationships.
Overview
5
5
years of professional experience
Work History
Receptionist Supervisor
Ag Massage Company
09.2021 - 05.2024
- Supervised daily operations of front desk, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored new reception staff on company policies and procedures.
- Coordinated scheduling for appointments, optimizing staff availability and client needs.
- Managed multi-line phone system, directing calls to appropriate departments promptly.
- Monitored inventory of office supplies, placing orders to maintain adequate stock levels consistently.
- Resolved customer inquiries and complaints effectively, fostering positive relationships with clients and stakeholders.
Customer Service Representative
Tele Performance
04.2019 - 02.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to document interactions and track customer issues efficiently.
- Assisted in training new team members on company policies and service protocols.
- Collaborated with cross-functional teams to improve customer satisfaction initiatives.
- Maintained high levels of professionalism during challenging customer interactions to uphold brand reputation.
Education
High School Diploma -
Winna Technical School
Nakfa,Eritrea02-2008
Skills
- Customer service focus
- Task delegation
- Document management
- Meeting coordination
- Strong leadership
- Teamwork and collaboration
- Customer service
Languages
Tigrinya
Native or Bilingual
English
Full Professional
Arabic
Limited Working
Timeline
Receptionist Supervisor
Ag Massage Company
09.2021 - 05.2024
Customer Service Representative
Tele Performance
04.2019 - 02.2021
High School Diploma -
Winna Technical School