Sukhpreet Kaur
Saint Andrews,NB
Summary
Personable and proactive with strong ability to manage front desk operations and lead team. Demonstrates comprehensive understanding of administrative tasks and customer service, excelling in scheduling and communication. Committed to creating welcoming environment and streamlining processes to enhance visitor experience. Attending Inbound and Outbound calls.
Overview
3
3
years of professional experience
Work History
Receptionist Supervisor
Algonquin Resort
05.2024 - 09.2024
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.
Baker
Azores Cambridge Bakery
10.2021 - 04.2024
- Airbrush cakes and other pastries for customized orders
- Replenish and rotate cupcake and cake items, following correct cooling and storage procedures
- Taking and preparing catering orders, managing inventory for store
- Supervising a team of 8-10 people
- Serve 250+ bakery customers daily with professional and effective customer service
Call Operator, Schedule & Appointment Maker
Dental Clinic
04.2023 - 03.2024
- Managed availability of service through management of shared calendar solution.
- Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication.
- Retained valuable clients by offering solutions that address their unique concerns while reinforcing brand reputation.
- Assisted management in developing new procedures for better call handling, resulting in improved efficiency.
Education
Business Finance
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON09.2023
Skills
- Recipe creation and conversion
- Adaptive and creative
- Teamwork and Collaboration
- Excellent customer service skills
- Multitasking and Organization
- Problem-solving abilities
- Excellent Communication
- Time management
- MS Office
- Team Leadership
- Customer service focus
- Task Delegation
- Document Management
- Meeting Coordination
- Customer Service
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Receptionist Supervisor
Algonquin Resort
05.2024 - 09.2024
Call Operator, Schedule & Appointment Maker
Dental Clinic
04.2023 - 03.2024
Baker
Azores Cambridge Bakery
10.2021 - 04.2024
Business Finance
Conestoga College Institute of Technology And Advanced Learning
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