Yohana Tesfai
South Bay
Summary
Experienced Program Manager with background in leading diverse teams to accomplish project objectives. Strengths include strategic planning, process improvement, and stakeholder management. Known for leveraging technical skills to improve organizational efficiency and drive project success. Previous work contribution includes streamlining processes for improved productivity and implementing innovative program strategies that increased overall performance.
Overview
6
6
years of professional experience
Work History
Program Manager
Right At School
04.2024 - Current
- Led the operational execution of after-school programs across multiple school sites by standardizing processes, establishing clear routines, and tracking key operational metrics to ensure consistent program delivery.
- Coach and develop site leaders and staff through structured feedback and training, building leadership capacity, accountability, and stronger team performance.
- Partner closely with school administrators, district leaders, and families to resolve operational challenges, improve communication, and strengthen stakeholder trust.
- Design and manage systems for staffing, scheduling, compliance, safety, and budgeting, using data and site insights to continuously improve program reliability and student experience.
Director of Student Success and Operations
Fusion Academy
05.2021 - 03.2024
- Led campus enrollment strategy by identifying the school’s niche market, strengthening community partnerships, and developing family engagement initiatives that consistently exceeded projected enrollment targets.
- Oversaw admissions, marketing, and retention efforts through social media campaigns, parent events, student showcases, and community outreach, increasing school visibility and strengthening family trust and long-term enrollment.
- Directed daily campus operations including staffing, scheduling, financial coordination, and cross-functional team management to ensure efficient operations and a positive student experience.
- Monitored student academic progress, graduation pathways, and course completion, partnering with teachers and leadership teams to ensure students remained on track for successful graduation outcomes.
- Developed operational dashboards and reporting systems to track enrollment trends, student performance, and campus goals, contributing to the campus being recognized as a top-performing location nationwide.
Academic and Administrative Assistant
Bethesda University
02.2020 - 05.2021
- Coordinated administrative operations for various departments within the university.
- Managed scheduling and logistics for university events and meetings.
- Streamlined communication processes across departments (Enrollment, Academic, Financial Aid) to enhance collaboration.
Education
Bachelor of Science - Molecular Biology & Biotechnology
California State University, Fullerton
Fullerton, CASkills
- Operations Management
- Client Relationship Management
- Attention to detail
- Budgeting and resource management
- Resource scheduling
- KPI tracking
- Process Improvement
- Operations oversight
- Cross-Functional Collaboration
- Team Leadership & Coaching
- Revenue growth
- Meeting Coordination
- Revenue growth
- Revenue growth
Timeline
Program Manager
Right At School
04.2024 - Current
Director of Student Success and Operations
Fusion Academy
05.2021 - 03.2024
Academic and Administrative Assistant
Bethesda University
02.2020 - 05.2021
Bachelor of Science - Molecular Biology & Biotechnology
California State University, Fullerton