Yogesh Jain
Canadian Citizen
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
13
13
years of professional experience
Work History
Branch Manager
Enterprise Car Rentals
07.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Assistant Branch Manager
Enterprise Car Rentals
06.2022 - 06.2023
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
Management Trainee
Enterprise Car Rentals
04.2021 - 06.2022
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
Customer Service Specialist
Discount Car & Truck Rentals
11.2019 - 03.2021
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
Event Sales Manager
Kognitive Marketing
03.2019 - 11.2019
- Mentored junior team members on best practices in event sales management, fostering a culture of continuous growth and development within the team.
- Leveraged data-driven insights to inform strategic decision-making around pricing structures, promotional activities, and target markets for improved results.
- Increased event sales revenue by developing and maintaining strong relationships with clients.
Field Sales Representative
Kognitive Marketing
09.2017 - 02.2019
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
Area Business Manager
Abbott India Ltd.
07.2015 - 12.2016
- Managed a team of 7 Therapy Business Sales Representatives across 12 districts.
- Championed new product launches within the assigned territory, driving awareness and demand among key customers.
- Increased sales revenue by implementing strategic business plans and expanding client base.
- Developed strong relationships with key clients for long-lasting partnerships and increased profitability.
- Provided ongoing training for sales representatives in product knowledge, selling techniques, and account management skills.
Therapy Business Sales Representative
Abbott India Ltd.
04.2012 - 06.2015
- Evaluated market trends and competitor offerings to identify potential opportunities for business expansion and diversification.
- Developed strong relationships with referral sources to increase new patient acquisition and grow the business.
- Implemented marketing strategies to promote the clinic''s services, raising community awareness of available therapies.
Medical Sales Representative
Unimark Remedies Ltd.
06.2011 - 01.2012
- Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.
- Conducted informative presentations for physicians and other healthcare professionals, enhancing the understanding of product benefits and features.
- Completed thorough competitor analysis to understand market trends and identify areas of opportunity for growth.
Education
Post Graduate Diploma in International Business Management -
Fanshawe College
08.2017
Bachelor in Pharmacy -
University Of Pune
Pune, India05.2011
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Team Supervision
- Employee Development
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Branch Manager
Enterprise Car Rentals
07.2023 - Current
Assistant Branch Manager
Enterprise Car Rentals
06.2022 - 06.2023
Management Trainee
Enterprise Car Rentals
04.2021 - 06.2022
Customer Service Specialist
Discount Car & Truck Rentals
11.2019 - 03.2021
Event Sales Manager
Kognitive Marketing
03.2019 - 11.2019
Field Sales Representative
Kognitive Marketing
09.2017 - 02.2019
Area Business Manager
Abbott India Ltd.
07.2015 - 12.2016
Therapy Business Sales Representative
Abbott India Ltd.
04.2012 - 06.2015
Medical Sales Representative
Unimark Remedies Ltd.
06.2011 - 01.2012
Post Graduate Diploma in International Business Management -
Fanshawe College
Bachelor in Pharmacy -
University Of Pune
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