Summary
Overview
Work History
Skills
Certification
Custom
Timeline
AdministrativeAssistant
Cheryl Holmes

Cheryl Holmes

Janesville,CA

Summary

Proven Branch Manager with a track record of enhancing customer satisfaction and profitability. Skilled in Branch Operations Management and fostering strong customer relationships, I excel in driving performance and operational efficiency. Demonstrated ability to exceed targets through effective leadership and attention to detail.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Branch Manager

Premier Mortgage Resources
01.2025 - Current
  • Manage branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Collaborate with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Maintaine friendly and professional customer interactions.
  • Improve customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversee daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Continuously monitore branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

Branch Manger

Planet Home Lending
08.2024 - 01.2025
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.

Branch Manager

Axia Home Loans
06.2013 - 08.2024
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Complied with regulatory guidelines and requirements.
  • Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
  • Complied with established internal controls and policies.

Skills

  • Mortgage Loan Originator since 1998
  • NMLS # 229161
  • Licensed in California, Nevada, Idaho and Montana
  • Excellent time management skills
  • Excellent work ethic
  • Branch Operations Management
  • Coaching and Mentoring
  • Branch Operations Management
  • Client Relationship Management
  • Branch operations management

Certification

Certified Mortgage Planning Specialist


Custom

I enjoy gardening, food preservation, knitting and rescuing feral cats, in my spare time!  

Timeline

Branch Manager

Premier Mortgage Resources
01.2025 - Current

Branch Manger

Planet Home Lending
08.2024 - 01.2025

Branch Manager

Axia Home Loans
06.2013 - 08.2024

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Cheryl Holmes