YOGESH EKORIYA
ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Senior Customer Support Executive
TECH MAHINDRA PVT LTD
06.2019 - 07.2022
- Provided technical assistance to customers in resolving product-related issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided training and guidance to junior staff members as needed.
- Served as first point of contact for incoming technical service calls and emails.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
Customer Care Executive
Xpress Bees Logistics Solution Pvt. ltd
06.2018 - 05.2019
- Utilized software systems such as SAP or Oracle ERP for ordering, shipping, receiving, inventory management.
- Coordinated distribution activities to meet customer requirements in a timely manner.
- Facilitated communication between customers and other departments within the organization.
- Investigated supply chain problems that may occur during shipment of goods.
- Provided customers with accurate product information and pricing.
- Monitored and tracked shipments, ensuring timely deliveries.
- Coordinated trucking schedules between warehouses and customers' locations.
MIS Coordinator
ORION EDUTECH PVT LTD
NAGPUR
06.2017 - 05.2018
- Compiled data from multiple sources into spreadsheets or databases for analysis.
- Created expense reports using company software applications.
- Proofread correspondence before sending out on behalf of the executive team.
- Maintained accurate records of employee attendance, vacation requests, absences.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Facilitated communication between different departments in order to resolve issues quickly.
- Researched and prepared reports required by management or governmental agencies.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Education
Post Graduate Diploma - Supply Chain Management
Northern College
Toronto, ON04-2024
Graduation - Bachelor Of Commerce
GS College
05-2017
Intermediate - Commerce
Kendriya Vidyalaya
Nagpur, MH, India05-2014
SSC (10th Standard) -
Kendriya Vidyalaya
05-2012
Skills
- Conflict Resolution
- Building rapport
- Technical Support
- Customer Service and Phone Etiquette
- Attention to details
- Application support
- Technical Troubleshooting
- Team Player and Quick Learner
- Transportation Management
- Problem-Solving and Multi-tasker
- ServiceNow, CRM, MS Office, Tally ERP, and Windows/lynx operating system expertise
Languages
- English
- Hindi
- Marathi
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Limited
References
References available upon request.
Timeline
Senior Customer Support Executive
TECH MAHINDRA PVT LTD
06.2019 - 07.2022
Customer Care Executive
Xpress Bees Logistics Solution Pvt. ltd
06.2018 - 05.2019
MIS Coordinator
ORION EDUTECH PVT LTD
06.2017 - 05.2018
Post Graduate Diploma - Supply Chain Management
Northern College
Graduation - Bachelor Of Commerce
GS College
Intermediate - Commerce
Kendriya Vidyalaya
SSC (10th Standard) -
Kendriya Vidyalaya
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