YODIT ALI
Toronto
Summary
Motivated individual with exceptional written and verbal communication skills and the ability to work a flexible schedule. Expertise in goal setting and active listening. Creative with a background in the criminal justice industry, customer service and higher education. Engaging demeanor with ability to work with people of different cultures and personalities.
Overview
6
6
years of professional experience
Work History
Team Lead Manager
GUS Med & Vet Canada
05.2021 - Current
- Regularly met with enrolled students to confirm success and identify problem areas.
- Reviewed and discussed new students' academic credentials, interests and educational goals.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Identified and addressed concerns of incoming students and parents.
- Used data to monitor students' progress and recommend solutions for improvement.
- Maintained student database and electronic records for each student contact.
- Organized, detailed and excellent track record of working well under pressure to meet deadlines.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Managed over 80 client calls per day
- Coached team members in techniques necessary to complete job tasks.
- Audited team performance and compliance
- Worked with team to identify areas of improvement and devised solutions based on findings.
Student Success Advisor
Keypath Education
10.2022 - 05.2023
- Assessed data gathering methods for validity and reliability purposes.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Provided support and guidance to students experiencing academic and personal troubles.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Assisted students in selecting courses to align with interests and abilities.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Investigated complaints and worked with students, parents and teachers on finding positive resolutions.
- Empowered students through counseling and skill-building exercises.
- Advocated for students to access available resources.
- Monitored student progress to drive successful academic outcomes.
Activity Aide
Sunset Lodge
11.2019 - 05.2021
- Planned and implemented activity programs, special events and outings for residents to improve cognitive functions and emotional and mental health.
- Encouraged full participation in activities from over 100 attendees, which helped drive excitement.
- Documented daily activities and intake in nursing notes, care plans and communication books to fulfill state requirements.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Maintained master calendar and all relevant records.
- Evaluated supplies and requested purchases to meet activity plans.
- Engaged residents through events, small groups and personal attention.
- Collaborate with participants, their families/caregivers
- Identify barriers and risk factors that contribute to suboptimal outcomes and proactively develop and implement strategies
- Ensure services and plans align with program mandates, focusing on improving the six functional domains of well-being and reducing barriers to re-establishment.
Student Enquiries Case Manager
QS Enrolment Solutions
11.2017 - 10.2019
- Built effective relationships with students, their parents, and other internal or external stakeholders
- Provided effective case management with personalized follow up to connect with, engage, support and ultimately convert prospective students
- Adhered to Client Protocols and best practices to ensure inquiries were promptly, professionally and effectively responded to all times
- Connected with internal and external stakeholders to deliver excellent experience throughout student journey including providing accurate information and guidance
- Worked as part of a team to plan, coordinate and deliver effective inbound or outbound campaigns that met quality goals and client objectives
- Ensured that company protocols were adhered to and targets were achieved
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Successfully led two key projects which resulted in contract renewals
- Supervised a team of 10 while managing 3 separate accounts
Education
Bachelor of Arts - Criminology
Kwantlen Polytechnic University
Vancouver2016
Associate of Arts - Criminal Justice
Camosun College
Victoria, BC2013
Skills
- Risk Assessment and Mitigation
- Excellent Communication and Interpersonal Skills
- Staff education and training
- Microsoft Word/Excel/Calendar proficient
- Complaint resolution/critical thinking
- Mental and Physical Health Support
- Community Resource Utilization
- Needs Assessment and Goal Setting
- Program Mandate Alignment
- Administrative support
- Collaboration and Teamwork
- CRM tool proficiency/ Sales Force
- Multi-line phone talent
- Problem-Solving and Solution-Oriented Approach
Accomplishments
- Supervised team of 5-10 staff members
- Documented and resolved an issue with a new client which led to the renewing of their contract for an additional year with added bonuses
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Improved student outcomes 10% within my first year of working with QSES
Volunteer work
1. Student Volunteer
- WISH Oct 2015- Jan 2016
Volunteers work alongside staff in serving meals, organizing donations, passing out make-up and toiletries, working in the Learning Centre and creating a welcoming, caring environment for women.
2. Block-Watch Volunteer
Saanich Police Station Oct 2011- June 2013
Increased communication between community; Gave information on how to mark personal property; and in most cases, a general reduction in crime; and helped give a greater sense of safety among residents.
Timeline
Student Success Advisor
Keypath Education
10.2022 - 05.2023
Team Lead Manager
GUS Med & Vet Canada
05.2021 - Current
Activity Aide
Sunset Lodge
11.2019 - 05.2021
Student Enquiries Case Manager
QS Enrolment Solutions
11.2017 - 10.2019
Bachelor of Arts - Criminology
Kwantlen Polytechnic University
Associate of Arts - Criminal Justice
Camosun College
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