Yocelyn Gonzalez
Riverside
Summary
Detail-oriented and dependable professional with experience in diet clerk duties and customer service. Skilled in meal order processing, patient interaction, communication, and maintaining accurate records in fast-paced environments. Strong ability to provide excellent service while supporting healthcare and customer satisfaction goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Diet clerk /Dietary Aide
Valencia gardens healthcare
Riverside
07.2024 - 12.2025
- Stock coffee carts
- Prep 10a.m/2pm/8pm snacks
- Prep lunch drinks, dessert and sides as neededd
- Tray line add food items based on the diet card, allergies and diet .
- Wash dishes as they come
- Rotational A.M/P.M aide
- Print reports, tallies and tray cards for breakfast and dinner
- Dish up beverages, desserts and nourishments
- Label and date food items
- FIFO method is used as a technique when replenishing food items
Diet clerk /Dietary Aide
Parkview Community Hospital
Riverside
05.2023 - 07.2023
- Dietary aide role I prepared and delivered meals to over 50-65+ patients daily, ensuring dietary requirements and restrictions were met.
- Communicated with nursing staff to confirm updates to patient diets and allergies.
- Maintained clean and sanitized food prep and service areas in compliance with local health regulations.
- Assisted in food inventory management and restocking.
- Provided friendly service and support to patients with a focus on comfort and satisfaction.
- Stock nutrition room
- Assist trayline
- Prep fruit
- Prep snack boxes
- Prep sandwiches
- Performed other duties as assigned.
- I was assigned diet office responsibilities such as processing food requests orders, print meal tickets, reports, and answering unit phone calls for meal service.
- Reviewed dietary orders from physicians and entered accurate meal plans into the hospital system.
- Coordinated with dietitians to implement nutrition care plans tailored to patients’ health conditions.
- Educated patients on special diet guidelines upon discharge.
- Ensured timely meal tray delivery and addressed patient concerns regarding meal options.
- Updated records in accordance with HIPAA and hospital policies.
Diet Clerk
Corona Regional Hospital
Corona
09.2022 - 02.2023
- Assisted patients with meal selections according to dietary restrictions and physician orders
- Entered and updated meal information accurately in computer systems
- Coordinated with dietary staff and nursing teams to ensure timely meal delivery
- Answered patient questions and resolved meal service concerns professionally
- Maintained confidentiality and followed healthcare sanitation standards
- Ensured cleanliness and organization of the diet office workspace daily.
- Created reports detailing meal orders, inventory levels, and other related data.
Packer Associate
QVC Distribution Center
Fontana
06.2022 - 09.2022
- Packaged products accurately for customer orders at QVC Distribution Center.
- Operated packaging equipment to ensure efficient workflow and quality control.
- Collaborated with team members to maintain a clean and organized workspace.
- Inspected items for defects before packing to uphold product standards.
- Followed safety protocols to minimize risks during packing operations.
- Loaded packed boxes onto pallets for shipping and distribution processes.
- Assisted in inventory management by tracking packing supplies and materials.
- Maintained records of packaged items for accurate order fulfillment documentation.
- Maintained a clean and safe work environment at all times by adhering to company policies and regulations.
- Labeled packages with shipping information such as address labels or colored stickers.
- Ensured that all products were properly packaged before being shipped out of the facility.
- Followed all safety protocols while operating packaging equipment or handling hazardous materials.
- Organized packages according to size, weight, destination, or type of product using hand-held scanners.
Education
Associate of General Studies -
Norco College
Norco, CA 08.2018 - 05.2022
Centennial High School
Corona, CASkills
- Customer Service
- Patient Meal Ordering
- Data Entry & Record Keeping
- Phone & Front Desk Communication
- Conflict Resolution
- Multitasking
- Team Collaboration
- Time Management
- Food Safety Awareness
- Computer & POS Systems
Languages
Spanish
Full Professional
Certification
- Food handler card
Timeline
Diet clerk /Dietary Aide
Valencia gardens healthcare
07.2024 - 12.2025
Diet clerk /Dietary Aide
Parkview Community Hospital
05.2023 - 07.2023
Diet Clerk
Corona Regional Hospital
09.2022 - 02.2023
Packer Associate
QVC Distribution Center
06.2022 - 09.2022
Associate of General Studies -
Norco College
08.2018 - 05.2022
Centennial High School