Yoanna Velasquez
Ventura ,CA
Summary
Dynamic manager with proven success at Jump 'n Jammin, enhancing customer satisfaction through effective conflict resolution and strategic planning. Skilled in team leadership and time management, I consistently motivated staff to exceed performance goals while maintaining a safe and organized environment. Committed to delivering high-quality service and fostering positive customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Jump 'n Jammin
12.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cashier
Chick-fil-A
05.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Target
06.2022 - 06.2023
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Assisted customers with returns, refunds and resolving transaction issues.
Shift Lead
Wingstop
07.2021 - 01.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Agricultural Worker
Alexander Ranch Inc Hydroponic Produce
08.2020 - 03.2021
- Operated and serviced farm machinery, implements and farm vehicles.
- Handled and moved various plants and produce using tractors and wheelbarrows.
- Maintained a safe work environment by adhering to all safety protocols and training fellow workers on proper procedures.
- Irrigated farm soil and performed repairs and routine maintenance on pipes and pumps.
Delivery Driver
Pizza Man Dan's
04.2020 - 07.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Cook
The Habit Burger Grill
06.2019 - 12.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cashier
Ross Dress for Less
02.2019 - 06.2019
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Recovery Associate
JCPenney
12.2018 - 02.2019
- Stayed current on industry developments through ongoing education initiatives such as seminars, webinars, or workshops.
- Assisted in training new employees on company procedures and best practices for successful debt recovery operations.
- Maintained communication with store team to support sales, promos and product knowledge.
- Performed regular audits on past due accounts to identify trends or areas needing improvement in the collection process.
Cook
McDonald's
10.2018 - 12.2018
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Bakery Clerk
Yaniras Bakery
12.2017 - 09.2018
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
Cashier
99 Cent Only Store
05.2017 - 11.2017
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Education
Bachelor of Science - Criminal Justice Administration
California State University Dominguez Hills
Carson, CA05-2025
Associate of Science - Criminal Justice
Ventura College
Ventura, CA12-2020
Associate of Arts - Psychology
Ventura College
Ventura, CA12-2020
Associate of Science - Sociology
Ventura College
Ventura, CA12-2020
High School Diploma -
Vista Real Charter
Santa Paula06-2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Task delegation
- Strategic planning
Certification
- Adult First Aid/CPR/AED
American Red Cross - Date Completed: 6/23/2024 - Validity Period: 2 Years
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Chick-fil-A
05.2023 - 09.2023
Cashier
Target
06.2022 - 06.2023
Shift Lead
Wingstop
07.2021 - 01.2022
Agricultural Worker
Alexander Ranch Inc Hydroponic Produce
08.2020 - 03.2021
Delivery Driver
Pizza Man Dan's
04.2020 - 07.2020
Manager
Jump 'n Jammin
12.2019 - Current
Cook
The Habit Burger Grill
06.2019 - 12.2019
Cashier
Ross Dress for Less
02.2019 - 06.2019
Recovery Associate
JCPenney
12.2018 - 02.2019
Cook
McDonald's
10.2018 - 12.2018
Bakery Clerk
Yaniras Bakery
12.2017 - 09.2018
Cashier
99 Cent Only Store
05.2017 - 11.2017
Bachelor of Science - Criminal Justice Administration
California State University Dominguez Hills
Associate of Science - Criminal Justice
Ventura College
Associate of Arts - Psychology
Ventura College
Associate of Science - Sociology
Ventura College
High School Diploma -
Vista Real Charter
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