Yiwen Yang
Sales Associte
Oakville,ON
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Supervisor
Real Fruit Bubble Tea
2018.11 - 2019.05
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Manager Assistant
Chromielle Studio
2023.01 - Current
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Store Supervisor
Hi Yogurt
2024.01 - Current
- Improved store layout for better customer flow and accessibility, leading to more positive shopping experiences.
- Enhanced customer experience through attentive service and prompt resolution of issues.
Education
College Diploma - Makeup For Media Creative Art
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON 2021.01 - 2024.04
Skills
Promotional support
Product Sales
Problem-Solving
Money Handling
Upselling
Languages
English
Very Good
Mandarin
Excellent
Timeline
Store Supervisor
Hi Yogurt
2024.01 - Current
Manager Assistant
Chromielle Studio
2023.01 - Current
College Diploma - Makeup For Media Creative Art
Sheridan College Institute of Technology And Advanced Learning
2021.01 - 2024.04
Supervisor
Real Fruit Bubble Tea
2018.11 - 2019.05
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