Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yiqing Yang

El Monte

Summary

Upbeat and personable with knack for building rapport and fostering relationships. Possesses in-depth understanding of product knowledge and essential sales techniques, including effective communication and problem-solving. Capable of driving customer satisfaction and contributing to revenue growth.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Mimi Garden
03.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Salesperson

Weiss Flooring
01.2024 - 07.2024
  • Worked to build relationships with customers and built potential for additional sales.
  • Find potential customers by social medias like Facebook, Tiktok and Xiaohongshu.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

Administrative Assistant

IM Immigration Consulting
05.2022 - 01.2024
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
  • Answered questions from clients regarding products and services offered by the company.
  • Handled with clients' visa and immigration applications.

Education

Bachelor of Science - Statistics

York University
Toronto, ON
06-2022

Skills

  • Problem-solving
  • Decision-making
  • Customer relations
  • Staff training and development
  • Customer relationship management (CRM)
  • Sales growth
  • Sales strategies
  • Multitasking and organization

Languages

English
Professional Working
Chinese (Mandarin)
Native or Bilingual

Timeline

Assistant Manager

Mimi Garden
03.2025 - Current

Salesperson

Weiss Flooring
01.2024 - 07.2024

Administrative Assistant

IM Immigration Consulting
05.2022 - 01.2024

Bachelor of Science - Statistics

York University

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Yiqing Yang