YING WANG
Walnut
Summary
Operations manager with proven success in restaurant management and team collaboration. Expertise in inventory control and staff training, leading to optimized workflows and enhanced service quality. Committed to achieving high levels of customer satisfaction through effective operational strategies.
Overview
11
11
years of professional experience
Work History
Co-Founder
BUY BUY CRAFT LLC
Walnut
10.2023 - Current
- Crafted engaging content for Facebook, Twitter, Instagram, Pinterest, and YouTube to boost audience interaction.
- Managed social media accounts, ensuring timely responses to user interactions and inquiries.
- Developed content strategy that increased followers and enhanced engagement across all platforms.
- Scheduled, published, and monitored posts to maintain a consistent online presence.
- Created visual assets using design tools to enhance post appeal and attract audience attention.
- Updated website blog regularly with fresh content to drive traffic and improve SEO.
- Edited videos by incorporating graphics, titles, audio, and special effects for improved viewer experience.
Restaurant Owner
BAO EATS
San Jose
05.2019 - 11.2019
- Streamlined restaurant operations, staff scheduling, and inventory management for optimal efficiency.
- Developed innovative menu items based on customer feedback and current culinary trends.
- Trained new employees in food preparation techniques and customer service protocols.
- Implemented targeted marketing strategies to enhance brand visibility within local community.
- Optimized food, beverage, and labor expenses to effectively control operational costs.
- Maintained strong supplier relationships for sourcing high-quality ingredients at competitive prices.
- Ensured strict adherence to health and safety regulations across all restaurant activities.
- Analyzed financial reports to uncover opportunities for cost reduction.
Restaurant Manager
DIM SUM USA
Foster City
01.2018 - 04.2019
- Managed daily restaurant operations, ensuring efficient service and high guest satisfaction.
- Developed staff schedules to optimize coverage during peak dining periods.
- Implemented inventory controls to maintain stock levels and minimize waste.
- Coordinated timely delivery of fresh ingredients and supplies from suppliers.
- Resolved customer complaints promptly to improve dining experiences and foster loyalty.
- Enforced health and safety regulations to ensure compliance in food handling practices.
- Trained employees in food preparation, sanitation, and customer service techniques.
- Performed regular maintenance checks on equipment to ensure optimal functioning.
Gaming Associate
PT GAMING
San Jose
05.2015 - 12.2017
- Managed inventory levels and organized gaming merchandise displays for optimal presentation.
- Resolved customer inquiries and complaints efficiently to improve overall satisfaction.
- Collaborated with team members to uphold a clean and welcoming gaming environment.
- Trained new associates on gaming procedures and customer service standards.
- Monitored gameplay activities to prevent fraud and ensure adherence to fair play practices.
- Applied knowledge of game rules to distribute cards accurately and facilitate smooth gameplay.
- Developed strong customer relationships, fostering loyalty and repeat business.
- Prepared transaction reports for management review, ensuring accurate financial tracking.
Education
Bachelor of Arts - Economics
San Jose State University
San Jose, California, CA06-2015
Associate of Science - MATH AND ENGINEERING
De Anza College
Cupertino, CA05-2012
Skills
- Inventory management and control
- Team collaboration
- Effective communication
- Problem solving
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Full Professional
Timeline
Co-Founder
BUY BUY CRAFT LLC
10.2023 - Current
Restaurant Owner
BAO EATS
05.2019 - 11.2019
Restaurant Manager
DIM SUM USA
01.2018 - 04.2019
Gaming Associate
PT GAMING
05.2015 - 12.2017
Bachelor of Arts - Economics
San Jose State University
Associate of Science - MATH AND ENGINEERING
De Anza College