Ashley Davis
Moreno Valley
Summary
Energetic and personable with natural talent for customer service, excelling in fast-paced environments. Knowledgeable about financial documentation and customer interaction, equipped with strong organizational and communication skills. Committed to facilitating smooth operations and ensuring client satisfaction.
Overview
3
3
years of professional experience
Work History
Phlebotomist Technician
Actalent
06.2024 - 09.2024
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Improved team productivity by cross-training in various laboratory tasks, including centrifugation, urinalysis, and recordkeeping.
- Contributed to increased clinic efficiency by maintaining an organized inventory of phlebotomy supplies and equipment.
- Promoted a positive atmosphere within the workplace through active participation in staff meetings and team-building activities.
- Mitigated risk factors within the lab setting by strictly adhering to OSHA regulations regarding biohazardous waste disposal.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Monitored supply levels and placed orders for laboratory supplies.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Verified patients' identification for proper sample collection.
- Performed laboratory tests to assist physicians in
- Reviewed and processed requisitions for laboratory tests.
- Biometrics
- Breath test
- Urinalysis and other urine tests
- Stool samples
- Blood draws
- Heel sticks
- Capillary injection
- DNA test
- Gender reveal test
- Drug screenings
- Drop offs
- Pick ups
- Stocking lab items and or equipment
Delivery Driver
GrubHub
05.2021 - 10.2023
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Communicated proactively with management about potential issues or delays in delivery times.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Increased repeat business by providing friendly and professional service to customers.
- Developed and maintained professional relations between customer, store personnel, and company.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Contributed to team performance by covering additional shifts when needed, demonstrating flexibility and commitment to company goals.
- Navigated through diverse routes to optimize delivery times, ensuring customer satisfaction.
- Adapted quickly to new technology and apps for efficient order tracking and delivery.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Processed payments, made change, and provided receipts.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Picked up orders from hundreds of different food chains and or restaurants
- Dropped off food at customers residential, workplace, schools, and more
Office Assistant
County Of Riverside AdultServices/PublicAuthority
06.2021 - 09.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
- Edited and proofread documents for accuracy and completeness.
- Supported staff on special assignments and ad hoc projects.
- Assisted with onboarding of new employees.
- Participated in staff meeting and events
- Ticketing
- Routing
- Notice of action
- Client record keeping
- Mail sorting, pick up, and drop off’s
- Group chats with team/coworkers under same management
- Faxing documents
- Copying documents
- Scanning documents
- Stamping documents
- Creating department packets for clients
- Helping assist in client interviews
Education
Phlebotomist Diploma - Phlebotomy
HealthStaff Training Institute
Ontario, CA06.2022
Phlebotomist Diploma - Phlebotomy
Nirvana Institute
Chicago, IL04.2018
High School Diploma -
Ombudsman Alternative School
Crestwood, IL06.2012
Skills
- Data entry
- Order of draw
- Patient confidentiality
- Pediatric phlebotomy
- Geriatric phlebotomy
- Quality control
- Medical records maintenance
- Health education
- Medical office administration
- Medical terminology
- Emergency response training
- Communication
- Customer service
- Attention to detail
- Stress management
- CPR/AED
- Time management
- HIPAA regulations
- Office administration
- Medical office software proficiency
- Problem-solving capacity
- Insurance verification mastery
- Financial reporting experience
- Multitasking abilities enhancement
- Teamwork and collaboration aptitude
- Inventory management control
- Insurance billing
- Public health
- Microsoft Excel
- Valid Driver's license
- Positive attitude
- Safe driving
- Time management skills
- Loading and unloading
- GPS and route planning
- Route management
- Order picking and processing
- Delivery scheduling
- Quality assurance
- Delivery recordkeeping
- Client relationship management
- Shopping orders
- Multitasking and organization
- Adaptability and flexibility
- Customer interaction
- Local routes
- Basic vehicle repair
- Package scanning
Timeline
Phlebotomist Technician
Actalent
06.2024 - 09.2024
Office Assistant
County Of Riverside AdultServices/PublicAuthority
06.2021 - 09.2021
Delivery Driver
GrubHub
05.2021 - 10.2023
Phlebotomist Diploma - Phlebotomy
HealthStaff Training Institute
Phlebotomist Diploma - Phlebotomy
Nirvana Institute
High School Diploma -
Ombudsman Alternative School
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