Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ying Shen

Toronto,ON

Summary

Professional experience in hotel management and customer service.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Office Coordinator

Lucky Star Service Ltd
02.2021 - 11.2021
  • Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Responsible for customer reception, project tracking and follow-up, as well as management of customer file information.

Sales Manager

Gangning Decoration Design Co.,Ltd. Nanjing, China
04.2005 - 08.2017


  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Responsible for the daily operational management of the company's furniture store, conducting professional training for employees.
  • Participate in and follow-up of all interior soft furnishing design projects.
  • Responsible for the post-sales customer service related to furniture sales.

Executive Floor Manager

Hilton Nanjing, China
08.1997 - 03.2005
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Enhanced team performance through regular training, mentoring, and constructive feedback.
  • Coordinated with other departments within the hotel to ensure the delivery of high-quality service to our customers.

Education

Bachelor's in Hotel Management -

Nanjing Normal University
Nanjing,China
06.1993

Skills

  • Customer Service
  • Office Administration
  • Contract Coordination

Languages

English
Limited Working
Chinese (Mandarin)
Native or Bilingual

Certification

  • Standard First Aid & CPR /AED Level C

Timeline

Office Coordinator

Lucky Star Service Ltd
02.2021 - 11.2021

Sales Manager

Gangning Decoration Design Co.,Ltd. Nanjing, China
04.2005 - 08.2017

Executive Floor Manager

Hilton Nanjing, China
08.1997 - 03.2005

Bachelor's in Hotel Management -

Nanjing Normal University

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Ying Shen