Ying Shen
Toronto,ON
Summary
Professional experience in hotel management and customer service.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Office Coordinator
Lucky Star Service Ltd
02.2021 - 11.2021
- Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Responsible for customer reception, project tracking and follow-up, as well as management of customer file information.
Sales Manager
Gangning Decoration Design Co.,Ltd. Nanjing, China
04.2005 - 08.2017
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Responsible for the daily operational management of the company's furniture store, conducting professional training for employees.
- Participate in and follow-up of all interior soft furnishing design projects.
- Responsible for the post-sales customer service related to furniture sales.
Executive Floor Manager
Hilton Nanjing, China
08.1997 - 03.2005
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Coordinated with other departments within the hotel to ensure the delivery of high-quality service to our customers.
Education
Bachelor's in Hotel Management -
Nanjing Normal University
Nanjing,China06.1993
Skills
- Customer Service
- Office Administration
- Contract Coordination
Languages
English
Limited Working
Chinese (Mandarin)
Native or Bilingual
Certification
- Standard First Aid & CPR /AED Level C
Timeline
Office Coordinator
Lucky Star Service Ltd
02.2021 - 11.2021
Sales Manager
Gangning Decoration Design Co.,Ltd. Nanjing, China
04.2005 - 08.2017
Executive Floor Manager
Hilton Nanjing, China
08.1997 - 03.2005
Bachelor's in Hotel Management -
Nanjing Normal University