Yilin Zang
Vaughan,ON
Summary
I am a hardworking and friendly individual who completed a 4-month co-op placement at a hotel, where I gained experience in customer service, teamwork, and time management. I enjoy working with people and always do my best to stay positive, helpful, and respectful in the workplace. I am quick to learn new tasks, reliable, and enjoy being part of a team. I am now looking for an opportunity to grow in a customer-facing job like retail or food service, where I can continue learning and improving my skills.
Overview
3
3
years of professional experience
Work History
Co-Op Student
Holiday Inn Express & Suites Toronto - Markham by IHG
02.2022 - 06.2022
- Greeted guests with a friendly and professional attitude at the front desk and in lobby areas
- Assisted with check-in and check-out procedures, including room key setup and guest information
- Provided information about hotel services and local attractions to guests
- Supported housekeeping team by restocking supplies and helping with room preparation
- Maintained cleanliness in guest areas such as the lobby, elevators, and hallways
- Responded to guest requests promptly and ensured their needs were met during their stay
- Helped monitor inventory and reported low stock or maintenance issues
- Worked closely with staff from multiple departments to ensure smooth daily operations
- Followed hotel hygiene, safety, and customer service standards at all times
Volunteer
Parkinson Canada SuperWalk
09.2019 - 09.2019
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Set up the venue and distribute T-shirts
Volunteer
Toronto Young People Club - Fun Run & Walk
06.2019 - 06.2019
- Assisted in organizing community events to promote engagement and awareness.
- Coordinated logistics for volunteer activities, ensuring smooth operations and participant satisfaction.
- Supported fundraising initiatives by developing promotional materials and outreach strategies.
- Collaborated with team members to identify and address community needs effectively.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
Bachelor of Social Science - International Development And Globalization
University of Ottawa
75 Laurier Ave E, Ottawa, ON K1N 6N506-2026
High School Diploma -
Alexander Mackenzie High School
300 Major MacKenzie Dr W, Richmond Hill, ON L4C 3S06-2022
Skills
- Strong customer service and communication skills
- Able to handle guest/customer requests politely and professionally
- Fast learner in busy, team-based environments
- Experience with cleaning, organizing, and maintaining workspaces
- Familiar with handling basic cash or POS systems
- Punctual, reliable, and hardworking
- Comfortable multitasking during peak times
- Knowledge of basic food safety and cleanliness practices
Languages
English
Professional Working
Chinese (Mandarin)
Full Professional
Accomplishments
- Developed strong communication and teamwork skills through hands-on experience
- Learned how to take direction and complete tasks independently
- Built time management skills by balancing tasks efficiently
- Received positive feedback for being reliable, friendly, and eager to learn
Timeline
Co-Op Student
Holiday Inn Express & Suites Toronto - Markham by IHG
02.2022 - 06.2022
Volunteer
Parkinson Canada SuperWalk
09.2019 - 09.2019
Volunteer
Toronto Young People Club - Fun Run & Walk
06.2019 - 06.2019
Bachelor of Social Science - International Development And Globalization
University of Ottawa
High School Diploma -
Alexander Mackenzie High School
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