Bianca Scozzafava
Etobicoke,ON
Summary
Diligent Co-Op Student with strong foundation in practical applications and project-based learning. Contributed to key projects, demonstrating problem-solving abilities and collaborative work. Displayed proficiency in time management and effective communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Co-Op Student
The Hullabaloo ABA
09.2023 - 04.2024
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
- Conducted Functional Behavior Assessments (FBA) to identify function of challenging behaviors.
- Monitored and documented client progress using data collection techniques.
- Assisted individuals in developing coping strategies for managing challenging emotions or behaviors more effectively.
- Addressed client needs by implementing behavior intervention plans.
Banquet Server
Americana Resort & Spa
08.2022 - 03.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Host
Pop Up Art Museum
09.2022 - 12.2022
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Server
Farzi Cafe
01.2022 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Host & Food Runner
The Distillery
05.2020 - 07.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Education
Bachelor's - Behavioral Science
Humber College
Toronto06-2025
High School Diploma -
Saint Micheals Catholic High School
07-2021
Skills
- Active listening
- Attention to detail
- Strong teamwork
- Multitasking proficiency
- Strong work ethic
- Quick learner
- Customer service
- Food service
- Effective time management
Certification
- Ontario Smart Serve
- Occupational Health and Safety
- Food Handling (In progress)
- Registered Behavior Therapist (RBT) (In progress)
Languages
English
Native or Bilingual
Timeline
Co-Op Student
The Hullabaloo ABA
09.2023 - 04.2024
Host
Pop Up Art Museum
09.2022 - 12.2022
Banquet Server
Americana Resort & Spa
08.2022 - 03.2024
Server
Farzi Cafe
01.2022 - 09.2022
Host & Food Runner
The Distillery
05.2020 - 07.2021
Bachelor's - Behavioral Science
Humber College
High School Diploma -
Saint Micheals Catholic High School
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