Yihan (Catherine) Zhang
Vancouver,BC
Summary
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Part Time Sales Supervisor
Michael Kors
12.2023 - Current
- Boosted sales by implementing effective training programs for new and existing employees.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
Part Time Sales Associate
Michael Kors
11.2021 - 12.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Bachelor of Arts - Interdisciplinary Studies
University of British Columbia
Vancouver, BC05.2024
Skills
- Sales Coaching
- Workflow Management
- Sales Team Oversight
- Meeting Quotas
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Certification
inside LVMH certificate
Timeline
Part Time Sales Supervisor
Michael Kors
12.2023 - Current
Part Time Sales Associate
Michael Kors
11.2021 - 12.2023
Bachelor of Arts - Interdisciplinary Studies
University of British Columbia
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