Yifan Shen
Summary
Excelled in providing exceptional client support, resolving complaints efficiently, and enhancing customer satisfaction. Skilled in Microsoft Office Suite and Adobe Creative Cloud, with a strong foundation in patience, empathy, and organizational abilities.
Overview
7
7
years of professional experience
Work History
Receptionist
Zhongwei Hairdressing Floriculture
05.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Managed multiple tasks.
Support Teacher
Huashu Hope Primary School
04.2018 - 09.2018
- Worked as a support teacher teaching mathematics and Chinese to third grade students.
- Developed a positive relationships with students, making them feel comfortable asking questions or seeking help.
- Collaborated with other volunteers to create and maintain a safe and welcoming environment for students.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Babysitter
Ms. Cheng Hongling
06.2016 - 09.2016
- Prepared healthy, age-appropriate snacks and meals.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities.
Education
Bachelor of Science - Science
University of Ottawa
Ottawa, ON06.2024
Skills
- Customer Service
- Collaborative Teamwork
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Reliability and punctuality
- Organizational abilities
- Computer Skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Adobe Acrobat,Adobe Photoshop, Illustrator
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Japanese
Professional Working
Timeline
Receptionist
Zhongwei Hairdressing Floriculture
05.2023 - 09.2023
Support Teacher
Huashu Hope Primary School
04.2018 - 09.2018
Babysitter
Ms. Cheng Hongling
06.2016 - 09.2016
Bachelor of Science - Science
University of Ottawa
Similar Profiles
Cameron MasquatCameron Masquat
Owner at Cams Floriculture LLCOwner at Cams Floriculture LLC
Samantha WatsonSamantha Watson
Apprentice Hairdresser at Melissa Jane HairdressingApprentice Hairdresser at Melissa Jane Hairdressing
Jordan WilliamsJordan Williams
Cosmetology Student at Toni & Guy HairdressingCosmetology Student at Toni & Guy Hairdressing
Maryam EsheshMaryam Eshesh
Receptionist at Elite AmenitiesReceptionist at Elite Amenities
ANITA LAMPTEYANITA LAMPTEY
Receptionist at Mac's SuitesReceptionist at Mac's Suites