Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yibunthong Nuon

Fresno

Summary

Dynamic Application Engineer with a proven track record at National Pump Company, excelling in solutions development and production support. Leveraged data analysis to enhance efficiency and ensure compliance with NSF 61 Standards. Known for fostering strong team dynamics while driving technical alignment and resolving complex customer queries effectively.

Overview

11
11
years of professional experience

Work History

Application Engineer

National Pump Company
05.2024 - Current
  • Analysing Customers’ Material Requisition (MR) and project specifications.
  • Identifying suitable pumps range and selecting the proper size having a performance curve suitable to fulfil customer needs.
  • Interacting with the product engineering team to assess selected pumps curves on critical applications.
  • Managing Customers’ “Technical Queries”, clarifications and deviations over project specifications.
  • Supporting the technical alignment phase of the engineered subcomponents (seals & systems, drivers, lube oil systems, gears, control panels and so on).
  • Selecting and valuing all the pump configuration options, to define the complete item cost.
  • Preparing the “quote package”, including relevant attachments as per customer requests and internal procedures, for submission to customer though sales team.
  • Checking coherence of POs received from the Customer.

Customer Service Representative

National Pump Company
05.2023 - 05.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Analysing Customers’ Material Requisition (MR) and project specifications.
  • Identifying suitable pumps range and selecting the proper size having a performance curve suitable to fulfil customer needs.
  • Managing Customers’ “Technical Queries”, clarifications and deviations over project specifications.
  • Supporting the technical alignment phase of the engineered subcomponents (seals & systems, drivers, lube oil systems, gears, control panels and so on).
  • Selecting and valuing all the pump configuration options, to define the complete item cost.
  • Preparing the “quote package”, including relevant attachments as per customer requests and internal procedures, for submission to customer though sales team.
  • Checking coherence of POs received from the Customer.

Shop Supervisor

National Pump Company
02.2018 - 05.2023
  • Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
  • Developed strong team dynamics, fostering a positive work environment for all staff members.
  • Mentored and trained new employees to ensure consistent service standards across the team.
  • Checked incoming orders and organized new stock.

Lead Machinist

National Pump Company
04.2014 - 02.2018
  • Increased production efficiency by implementing new machining techniques and processes.
  • Maintained equipment by completing preventive maintenance requirements and followed manufacturer's instructions.
  • Troubleshot complex mechanical issues, applying technical expertise to resolve problems efficiently without compromising quality or deadlines.
  • Expedited order fulfillment through effective scheduling of machine time and resource allocation.

Education

High School Diploma -

JE Young Academics
Fresno, CA
06-2010

Skills

  • Production support
  • Efficiency improvement
  • Solutions development
  • Data analysis
  • Syteline
  • Vertical Turbine Pumps
  • NSF 61 Standards

Languages

Cambodian
Native or Bilingual
English
Native or Bilingual

Timeline

Application Engineer

National Pump Company
05.2024 - Current

Customer Service Representative

National Pump Company
05.2023 - 05.2024

Shop Supervisor

National Pump Company
02.2018 - 05.2023

Lead Machinist

National Pump Company
04.2014 - 02.2018

High School Diploma -

JE Young Academics

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Yibunthong Nuon