Ahmed Alqadi
Hamilton,ON
Summary
Highly experienced Application Engineer, professional, and passionate about the IT field, offering 5+ years of experience in the software industry. Looking for a suitable job where I can utilize my knowledge & skills to help the organization grow, and expand my knowledge & skills to help the organization grow, and expand my experience at the same time Logical Application Engineer knowledgeable in troubleshooting and managing various applications. Providing over 5 years of experience in quality assurance, testing and process improvement. Excellent aesthetic and practical design skills.
Overview
5
5
years of professional experience
Work History
Application Engineer
ValGenesis
01.2022 - Current
- Owning technical customer issues including reporting and resolving inquiries about the VLMS (Local application) platform
- Dealing with client Database related issues
- Providing Root cause analysis and corrective action to the client
- Writing test cases and documentation before releasing the new patch set
- Scheduling meetings with clients globally to address any reported issues related to the application
- Addressing issues before SLA is reached
- Training new hires to help them use the application efficiently
- Research, explore and document technical issues and produce enhancements opportunity
- Testing client-reported issues by replicating in local instances using application workflow.
- Managed over 10 tickets per day.
IT specialist
Sony Canada
04.2019 - 01.2022
- Identifying and prioritizing customers' problems' regarding PlayStation software and hardware issues and ensuring all inquiries are successfully resolved
- Breaking down and evaluating the user's problems using personal expertise and probing questions
- Training clients in using the applications and the PlayStation system
- Demonstrating professionalism and courtesy with customers while working to resolve complaints, problems and responding to their questions
- Creating support documentation that empowered and enabled the user community to extend skills, leverage system features, and find resolutions to questions
- Assessing system hardware and software and suggesting modifications to reduce lag time and improve overall speed
- Plan and schedule work tasks within the required time.
Technical Specialist
Sutherland Global services
04.2018 - 04.2019
- Supporting requests from end users regarding AT&T internet and phone services and patiently walking individuals through the troubleshooting tasks
- Explaining technical information clearly to non-technical individuals to promote better understanding
- Supporting business development and sales leaders by educating the end users on technical systems.
Education
Bachelor's degree BSc - Computer Information System
University of Jordan
AMMAN-JORDAN2017
Skills
- Time management & problem-solving
- Excellent attention to detail, verbal and written communication skills
- Positive and confident personality
- Microsoft Office
- Ability to handle multiple tasks and competing priorities
- Teamwork and collaborating with them
- Documentation and Reporting
- Project requirement evaluation
- Technical writing & analytical Thinking
- Work planning, prioritization, and managing skills
- Leadership, organization, and multitasking
- Fault Resolution
- Identifying root cause
- Session initiation protocols (SIP)
- Languages
- English:
- Full Professional
- Arabic:
- Native/ Bilingual
- A post-secondary degree in business or related discipline
- Minimum 2-3 years’ experience in a similar role working in a service-oriented organization
- Experience with or working in Employment Services sector is highly desirable
- Strong digital literacy skills including Microsoft Office Suite with Advanced Microsoft Excel knowledge and proven ability to review and analyze large data sets
- Excellent financial and mathematical skills
- Advanced analytical skills and attention to detail
- Strong ability to review contract language and interpret requirements
- Experience with monitoring quality improvement frameworks and using key quality improvement tools
- Ability to implement change through training of key stakeholders
- Self-starter, results-oriented, and strong problem-solving skills
- Advanced written and oral communication skills
- Excellent organizational and time management skills
- Solid understanding of confidentiality and other professional codes of conduct; must submit for criminal record check
- Data Warehousing and Analytics
- Multithreaded Software Applications
- Software System Maintenance
- Change Management
- Technical Support and Assistance
- Production Support
- Data Analysis
- Technical Requirements Analysis
- Project Specifications
- Technical Troubleshooting
- Software Application Testing
Timeline
Application Engineer
ValGenesis
01.2022 - Current
IT specialist
Sony Canada
04.2019 - 01.2022
Technical Specialist
Sutherland Global services
04.2018 - 04.2019
Bachelor's degree BSc - Computer Information System
University of Jordan
Reading
I have a passion for learning and enjoy reading books on business management and technology. This hobby has helped me develop strong communication and critical thinking skills, as well as expand my vocabulary and understanding of different perspectives.
Reading
I have a passion for learning and enjoy reading books on business management and technology. This hobby has helped me develop strong communication and critical thinking skills, as well as expand my vocabulary and understanding of different perspectives.
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