Yi ZHANG
Calgary,Canada
Summary
Multi-talented educational assistant with almost 2 years of experience directing students and assisting lead teachers. Expert at restating lesson information, tutoring, applying rules and working with struggling students. Team-minded when collaborating with teacher and implementing set lesson plans and classroom activities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Representative
Saks Fifth Avenue
Calgary, AB
03.2021 - 12.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Educational Assistant
Joso's Play And Learn Center
Calgary, AB
01.2019 - 12.2021
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Adult ESL Teacher
Salvation Army Family Store
Calgary, AB
09.2018 - 09.2019
- Educated newcomers in basics of English grammar and conversational speaking.
- Developed and taught ESL curriculum to improve students' daily conversational abilities.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Set assessments to measure student progress and identify growth opportunities.
Education
Bachelor of Arts - English
Liaoning Normal University
China07.2017
Skills
- Bilingual (Mandarin and Cantonese)
- Educational Assistance
- Classroom Management
- Material Preparation
Certification
Driver's license - class 5
CPR & First Aid
Criminal and vulnerable check
Timeline
Sales Representative
Saks Fifth Avenue
03.2021 - 12.2021
Educational Assistant
Joso's Play And Learn Center
01.2019 - 12.2021
Adult ESL Teacher
Salvation Army Family Store
09.2018 - 09.2019
Bachelor of Arts - English
Liaoning Normal University