Yessica Hernandez
Whittier
Summary
Proven Community Manager excelling in resident retention, leasing strategies, and conflict resolution. Demonstrates strong leadership in daily operations and customer service, enhancing resident satisfaction and operational efficiency.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Community Manager
AMC
Pomona
01.2022 - Current
- Collected rent and other payments, maintaining detailed reports on timely and delinquent residents to support financial tracking.
- Developed and managed resident retention program, including newsletter and social activities, to enhance community engagement.
- Created and implemented marketing and advertising strategies to support property staff in attracting and retaining residents.
- Meet leasing objectives by ensuring proper sales techniques are used including first-hand leasing
- Oversaw financial management of property to maintain budget compliance.
- Maintain direct supervision of all staff, including work schedules, the delegation of duties, and conflict resolution
- Exercise independent judgment and discretion to handle and resolve resident requests or concerns
- Ensure property compliance with OSHA, Fair housing, and the company safety guidelines
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Investigate and/or report any incidents regarding the residents, employees, vendors or others regarding the property
- Communicate with outside legal counsel during the eviction process
- Finalize move in/out and renewal files and enter data into property management software
Assistant Manager
AMC
Santa Fe Springs
07.2018 - 12.2021
- Utilize proper customer service and sales techniques and ensure an efficient and courteous response to all resident requests
- Developed and implemented resident retention programs to enhance community engagement and satisfaction
- Ensure the model/target apartments are ready for show and maintain a clean workspace
- Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all company and community policies and ensure understanding of required application information, screening process, policies, and procedures
- Collected all due payments and managed audits of evictions, potential skips, and move-outs by assessing unit occupancy
- Coordinated communication with outside legal counsel throughout eviction processes to ensure compliance and efficiency
- Managed resident renter’s insurance procedures to ensure compliance with company policies.
- Collect deposits and process future residents’ applications
- “Shop” surrounding or competing properties and conduct outreach marketing
- Report unusual or extraordinary circumstances regarding the property or residents
Leasing Consultant
AMC
Whittier
08.2016 - 07.2018
- Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all community policies and ensure understanding of required application information, screening process, policies, and procedures.
- Collect a deposit and process future residents’ applications
- Ensure the model/target apartments are ready for show and maintain a clean workspace
- Handle resident requests and complaints courteously and efficiently
- Collected monthly rent payments from residents, ensuring accurate financial tracking and timely processing.
- Developed and maintained resident retention programs to foster long-term resident satisfaction and community loyalty.
- “Shop” surrounding or competing properties and conduct outreach marketing
- Create new move-in resident files and assist with the ongoing file maintenance
- Report unusual or extraordinary circumstances regarding the property or residents
Receptionist
Green Valley Dentalcare
Whittier
03.2011 - 04.2014
- Answered phone calls and addressed patient inquiries promptly.
- Managed patient check-ins and scheduled appointments efficiently.
- Scheduled patient appointments and confirmed attendance via phone calls and messages.
- Processed payments and verified insurance information accurately.
- Maintained organized patient records and confidential information securely.
- Ensured waiting area remained clean and welcoming for patients.
- Assisted the dental team during procedures.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
High School Diploma -
Santa Fe Springs High School
Santa Fe Springs, CA07-2007
Some College (No Degree) - Real State
Cerritos College
Norwalk, CASkills
- Leasing strategies
- Resident retention
- Property inspections
- Operations management
- Reporting
- Team leadership
- Team Training
- Conflict resolution
- Customer service
Languages
English
Professional
Spanish
Professional
Timeline
Community Manager
AMC
01.2022 - Current
Assistant Manager
AMC
07.2018 - 12.2021
Leasing Consultant
AMC
08.2016 - 07.2018
Receptionist
Green Valley Dentalcare
03.2011 - 04.2014
High School Diploma -
Santa Fe Springs High School
Some College (No Degree) - Real State
Cerritos College