Fabiola Mendez
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Summary
Dedicated Community Manager at Greystar with a strong track record of fostering resident satisfaction, driving occupancy, and leading high-performing teams. Seeking to continue growing within the organization by taking on new challenges that align with Greystar’s mission of excellence in property management and community engagement. Eager to contribute strategic insight, operational expertise, and a passion for resident experience to further elevate community success.
Overview
19
19
years of professional experience
Work History
Community Manager- Serena Village (Lease-up)
Greystar
02.2024 - Current
- Achieved 80% leased occupancy in current lease-up.
- Led leasing and marketing initiatives in collaboration with the Regional Property Manager during the successful lease-up of three development phases.
- Implementation of strategic leasing plans and a comprehensive community pricing matrix to optimize occupancy and revenue.
- Recruited, hired, and trained a team of 2 leasing professionals, Assistant Community Manager, and Service team to support successful lease-up operations.
- Played a key role in shaping pricing strategies, onboarding vendors, and coordinating operational setup to ensure a seamless and successful community launch.
- Generated and analyzed weekly and monthly reports focused on occupancy, leasing performance, and stabilization of progress.
- Fostered a high-performance, sales-driven environment, employee development, and performance management.
- Oversaw the full leasing cycle, including application processing, income verification, and resident move-ins.
- Led targeted community outreach and marketing initiatives to drive engagement and support successful lease-ups.
- Delivered outstanding resident services and led impactful community events to foster engagement and satisfaction.
- Contributed to a strong online reputation, earning recognition in the Top 100 of the Kingsley Resident Satisfaction Awards in 2025.
- Served as the primary liaison with construction vendors, including communication with residents regarding the construction process of Amenities and Phases.
- Proficient in preparing monthly variance reports, conducting market surveys, and compiling comprehensive owner reports.
- Responsible for all site-level accounting functions, including managing accounts payable and ensuring financial accuracy and compliance.
- Skilled in managing and resolving resident concerns for clientele, consistently ensuring satisfaction and cultivating a welcoming, community-focused environment.
- Proficient in managing and supporting Build-to-Rent (BTR) housing products, with hands-on experience in resident relations, lease-up strategies, and community engagement tailored to the unique needs of BTR developments.
Community Manager- Westgate 1
Greystar
12.2021 - 02.2024
- Played a key role in the successful transition of a community during Greystar’s acquisition, ensuring a smooth change in ownership and management.
- Maintained open and transparent communication with residents, team members, and vendors to reduce confusion and frustration during the transition.
- Oversaw financial operations, including rent collection and delinquency resolution.
- Monitored and facilitated the transfer of Housing Is Key accounts from previous management (Equity), ensuring accurate and timely processing.
- Successfully launched and managed the Essential Workforce Housing program.
- Directed on all aspects of the leasing process, including renewals, move-ins, and move-outs, ensuring compliance with company standards and delivering a seamless resident experience.
- Provided ongoing support and performance management for team members, fostering professional growth and ensuring alignment with Greystar’s service and operational standards.
- Managed all community invoicing and payables through OPS.
- Assisted in preparing the annual budget and monitored expenditures to ensure financial efficiency.
Community Manager- Apex the One
Greystar
02.2021 - 12.2021
- Played a key role in the continued transition of a newly acquired community from Alliance to Greystar.
- Stepped in after a nine-month management gap to implement essential structure and processes, ensuring operational consistency and alignment with Greystar standards.
- Managed the financial operations of the community, with a focus on improving rent collection and addressing delinquency challenges.
- Contributed to the creation of a sales-centric environment by modeling and driving the leasing process.
- Provided coaching and development to team members to enhance performance and achieve leasing goals.
- Conducted bi-weekly market analysis to inform pricing strategies and optimize revenue using LRO (Lease Rent Options).
- Oversaw the full resident lifecycle, including lease renewals, move-ins, and move-outs, ensuring a seamless and positive resident experience.
- Managed team performance through regular feedback, support, and development initiatives.
- Handled all community invoicing and payables through OPS.
- Assisted in preparing the annual budget and monitored expenditures to ensure financial efficiency.
Community Manager- Alexan Bahay (Lease-up)
Greystar
04.2019 - 02.2021
- Lead leasing and marketing initiatives alongside regional property manager during Lease-up of Community, coordinated set-up of community leasing plan, Hired and trained team of Five.
- Involved in pricing workbooks, lease up initiatives, and vendor set-up during lease-up.
- Prepared extensive weekly and monthly reports focusing on occupancy and leasing statistics.
- Managed all onsite financial aspects of operations for the community that contribute to stabilization goals.
- Lead a sales centric environment; this includes managing, supporting, modeling, and driving the sales process to ensure that my team achieves and performs through coaching and development.
- Reviewed and analyzed market competitors to keep apprised of changing market conditions on a weekly/monthly basis.
- Regularly audited records and files to identify delinquent accounts, lease expirations, and other items requiring follow up.
- Oversee application approvals, Income verifications, move-in process, Outreach Marketing initiatives with community and team.
- Lead the performance of a team, conduct performance appraisals, and provide support for development.
- Deliver and manages resident-oriented services, lead all resident events, to ensure Customer service is exceptional and driving resident satisfaction on online reputation.
- Main point of contact with retail construction vendors for future retail anchor (Target) in communication to residents on concerns or events during process.
- Achieved leased occupancy of 60% in under 7 months of opening during Covid- Pandemic.
Community Manager- Ava Little Tokyo
Avalon Bay
09.2018 - 04.2019
- Manage financial aspects of operations for the community that contribute to company business goals.
- Create a sales centric environment; this includes managing, supporting, modeling, and driving the sales process to ensure that my team achieves and performs through coaching and development.
- Review and analyze markets to keep apprised of changing market conditions on a monthly basis.
- Oversee sales, lease renewal, move-in, and move-in processes.
- Lead the performance of the team, conduct performance appraisals, and provide support for development.
- Deliver and manage resident-oriented services to enforce and promote renewal and drive resident satisfaction and online reputation.
- Main point of contact with retail vendors in communication on concerns or events.
Community Manager- AMLI On Day Creek/ Angelica
Holland Partner Group
10.2014 - 09.2018
- Assisted with the new management transition by maintaining open communication with the residents, vendors, and staff to clear out any confusion, frustration, and lead to a smoother takeover.
- Strongly focused on customer service and building a cohesive team.
- Responsible for ensuring efficient operations of the community by leading the team in all aspects of operations, leasing, marketing and sales.
- Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
- Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services.
- Prepares reports by collecting, analyzing, and summarizing data and trends.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Maintain high occupancy levels and ensure resident satisfaction.
- Address concerns of current and prospective residents in a professional, timely, and friendly manner.
- Monitor leasing activity and implement effective marketing strategies; oversee the unit turn scheduling, monitor market ready apartments and ensure they meet our company’s exacting standards.
- Respond to resident repair requests and ensure work orders are generated and scheduled expeditiously.
Assistant Manager- AMLI On Day Creek
AMLI
03.2007 - 10.2014
- Manage the property’s expenses within budget.
- Prepare weekly property management report for submission to corporate.
- Keep accounting records which include rent posting, accounting month end reports, rent as well as monitoring collections.
- Responsible for collecting and correctly posting all rent and deposits daily.
- Handled activities regarding NSF’s, leasing, renewals and marketing.
- Code all bills prior to submittal to Property Manager for payment.
- Generate and distribute tenant activity notice reports.
- Physically inspect each unit and communal area to ensure property’s cleanliness, vacancies and to maximize curb appeal.
- Assist leasing department with site-visit presentations for all prospective tenants.
- Responsible for maintaining consistent occupancy rates.
- Responsible for dealing with complaints and scheduling maintenance work.
Education
AA - Merchandise Marketing, minor: Product Development
Fashion Institute of Design And Merchandising (FIDM)
Los Angeles, CA01.2003
H.S. Diploma - general education, college prep
Alta Loma High School
Alta Loma01.2000
Skills
- Leasing strategies
- Market analysis
- Financial reporting
- Operational management
- Vendor coordination
- Customer relationship management
- Team development
- Project management
- Event planning
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Performance management
- Vendor management
- Contract negotiation
- Community engagement
- Price structuring
- Team recruitment
- Income and expense management
- Engagement strategies
- Interior renovations
- Resident relations
- Social media management
- Financial budgeting and reporting
Awards
- 2011-2017, Four Million Dollar Club - Leasing Awards
- 2011, Regional Assistant Manager of the Year
- 2014, National Assistant Manager of the Year
- 2014, Spirit of AMLI
- 2015-2016, Volunteer of the Year
- 2016, Office Team of the Year
- 2016, AMLI Certified Community Manager CAM
Timeline
Community Manager- Serena Village (Lease-up)
Greystar
02.2024 - Current
Community Manager- Westgate 1
Greystar
12.2021 - 02.2024
Community Manager- Apex the One
Greystar
02.2021 - 12.2021
Community Manager- Alexan Bahay (Lease-up)
Greystar
04.2019 - 02.2021
Community Manager- Ava Little Tokyo
Avalon Bay
09.2018 - 04.2019
Community Manager- AMLI On Day Creek/ Angelica
Holland Partner Group
10.2014 - 09.2018
Assistant Manager- AMLI On Day Creek
AMLI
03.2007 - 10.2014
AA - Merchandise Marketing, minor: Product Development
Fashion Institute of Design And Merchandising (FIDM)
H.S. Diploma - general education, college prep
Alta Loma High School