Hi, I’m
Yesica Patino
Coquitlam,Canada
Summary
Customer Service Professional with over 5 years of experience in high-paced retail and administrative roles. Proven ability to deliver exceptional service in person, by phone, by email, and by chat. Skilled in POS systems, conflict resolution, print coordination, inventory organization, and data accuracy. Known for a positive attitude, problem-solving mindset, and dedication to exceeding customer expectations.
Overview
13
years of professional experience
Work History
Value VillageCoquitlam, Canada
Produccion Team Member
06.2023 - 12.2024
Job overview
- Company Overview: For-profit Second-hand Retail Company of Coquitlam, BC
- Delivered consistent customer service while assisting with merchandise presentation and restocking.
- Met daily production targets in sorting and tagging large volumes of clothing.
- Maintained clean and organized workspaces in line with health and safety protocols.
- Supported retail operations and collaborated with team members to ensure a positive instore experience.
- For-profit Second-hand Retail Company of Coquitlam, BC
Localiza Rent a Car, Colombia
Lead Customer Service Advisor
04.2021 - 09.2022
Job overview
- Company Overview: Renting Colombia SAS / Rent a Car Company of Colombia
- Provided front-line service in person, by phone, email, and text to individual and business clients.
- Managed daily intake and delivery of vehicles and contracts using company systems.
- Handled reports, customer data, inventory, and supply orders; used digital tools and Excel.
- Trained and supervised team members; helped improve customer satisfaction from 30% to 95%.
- Renting Colombia SAS / Rent a Car Company of Colombia
Banco de Occidente SAS, Colombia
Customer Service Advisor / Recepcionist / Secretary
02.2012 - 12.2016
Job overview
- Company Overview: Financial company of Colombia
- Telephone and facing customer service, handling requests, complaints, and claims.
- Biometric identification of clients to proceed with the delivery of debit and credit cards.
- Coordinate communication with internal and external clients.
- Monthly office adjustment of debit and credit cards according to the respective codes.
- Constant training and updating of processes focused on the Colombian banking system.
- Customer retention and loyalty, offering additional benefits authorized by the company.
- Manage bank files and confidential information.
- Carry out managerial services.
- Financial company of Colombia
Education
Universidad Industrial de Santander (UIS)Colombia
Bachelor's from Business Management
09.2015
Unidades Tecnológicas de Santander (UTS)Colombia
Technologist from Business Administration
03.2012
Skills
- Customer Service & Sales Support
- Point of Sale (POS) Transactions
- Print & Order Processing
- Inventory & Supply Management
- Conflict Resolution & Communication
- Team Collaboration
- Microsoft Office & SharePoint
- English & Spanish
Websites
Languages
- Spanish, Native
- English, Proficient
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Produccion Team Member
Value Village
06.2023 - 12.2024
Lead Customer Service Advisor
Localiza Rent a Car
04.2021 - 09.2022
Customer Service Advisor / Recepcionist / Secretary
Banco de Occidente SAS
02.2012 - 12.2016
Universidad Industrial de Santander (UIS)
Bachelor's from Business Management
Unidades Tecnológicas de Santander (UTS)
Technologist from Business Administration
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